Job Description
Title: Zonal In-charge - Operation Management
Company Name: A reputed International Company Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA) in Tourism and Hospitality Management.
∎ Skills Required: Front Desk Management, Hotel Management
Experience Requirements:
∎ At most 5 year(s)
∎ The applicants should have experience in the following area(s):
Front Office Operations, Hotel Management
Job Responsibilities:
∎ Identify current and potential sales opportunity.
∎ Ensuring all operational aspects of the branch, which include housekeeping, food quality, daily billings and payments, booking information, and customer support
∎ Handle various types of complaints, resolve disputes, and address grievances and conflicts.
∎ Supervising staff levels to ensure that guest service, operational needs and financial objectives are met.
∎ Trained the front desk team to operate, manage, and monitor services smoothly.
∎ Ensuring effective communication between the operations team and the sales team.
∎ Provide exceptional service that goes above and beyond to ensure customer satisfaction and loyalty.
∎ Maximizing the company's revenue by ensuring guest satisfaction and encouraging repeat bookings.
∎ Maintain cordial relationships with the commercial clients.
∎ Responsible for boosting sales, enhancing customer satisfaction through excellent service, and ensuring the cleanliness and tidiness of the branch.
∎ Responsible for overseeing the budget of the designated zone, including resource allocation, cost control, and meeting financial targets.
∎ Always keep an eye on the market conditions and trends in the designated area.
∎ As a Zonal In-charge, it is crucial to facilitate effective communication between upper management and the teams under your supervision.
∎ The zonal In-charge must possess strong problem-solving and decision-making skills, as they may face a variety of challenges within their zone and must promptly find effective solutions.
Additional Requirements:
∎ Age at most 40 years
∎ Only males are allowed to apply
∎ Applicants must have good English efficiency.
∎ Applicants must have good knowledge of M.S Office (Especially M.S Excel).
∎ Should have experience in Hospitality related Software.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Lunch Facilities: Full Subsidize
∎ Weekly 1 day off and all govt. holiday.
∎ Accommodation facility.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jan 2024
Company Information:
∎ 28 Dec 2023
∎ A reputed International Company Limited
Category: Hospitality/ Travel/ Tourism
: Those with experience in hotel background front office management are highly encouraged to apply.
