Workplace Support Analyst
Job Description
Title: Workplace Support Analyst
Company Name: A global management, engineering and development consultancy company
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg) in Computer Science
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ Provision of Desktop and on-site IT support, collectively Workplace IT Services for our corporate office in Dhaka and our project office in Dhaka and (remotely) in other cities in Bangladesh
∎ Desktop support includes support and maintenance of PC hardware and software, printers, scanners, photocopies, conferencing equipment and other end-point devices;
∎ Desktop support includes troubleshooting desktop related problems including PC performance, connectivity and applications issues, managing virus outbreaks and fulfilling standard service requests such as the provision of new PCs, PC moves and hardware upgrades;
∎ On-site IT support includes support for non-Desktop IT equipment located in project offices such as network equipment, servers, telephone systems and server rooms.
∎ Working with relevant third-party service providers to report, troubleshoot and escalate problems;
∎ Allocation of tasks to IT contacts in remote offices where appropriate and providing guidance to complete tasks remotely;
∎ Proactive identification of problems and documentation of known errors and workarounds for use by the Service Desk and other support teams;
∎ Ensuring that all IT support work is recorded in IT support ticketing system;
∎ Where required providing assistance for IT projects and office moves;
∎ Highlighting any issues with the local office IT infrastructure e.g. server room safety issues, to relevant staff including office managers and relevant technical teams in the service centres;
Additional Requirements:
∎ Minimum 5 years' experience in IT Support in a reputed a company
∎ Well spoken English
∎
Salary: Negotiable
Application Deadline: October 21, 2019
Company Information:
∎ A global management, engineering and development consultancy company
∎ Business : A global management, engineering and development consultancy.
Category: IT/Telecommunication
