Unit Manager - Operations

Job Description

Title: Unit Manager - Operations

Company Name: Talent Centric Limited

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum: Graduate or global equivalent
∎ Skills Required: Excellent communication, Must know MS Office, Team Leadership, Visa Consultancy, Visa Processing

Experience Requirements:
∎ 6 to 10 year(s)
∎ The applicants should have experience in the following area(s): Travel Tourism
∎ The applicants should have experience in the following business area(s): Immigration/Visa Processing

Job Context:
∎ Project name: Saudi Based Company.
∎ Position Title: Unit Manager - Operations.
∎ Contract type: Permanent.
∎ Reporting: Manager & Head of Operations.
∎ Duty Station: Dhaka, Bangladesh

Job Responsibilities:
∎ Ensure smooth functioning of the business unit & undertake direct responsibility for the Unit's profitability
∎ Achieve revenue targets (EBITA) of the Unit set by the company
∎ Control & maintain Unit's Budgets (Revenue & Resources)
∎ Ensure compliance to all existing processes and meet defined Service
∎ Level Agreements within the Unit Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
∎ Maintain high level of staff productivity and efficiency [Qualitative & Quantitative] Facilitates & encourages team to share "Spark Ideas", and, encourages sharing of Best Practices.
∎ Enhance processes to improve quality and efficiency of the Unit and lead new process roll-outs in the respective Visa Application Centre
∎ Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
∎ Ensure necessary product and process training is provided to all staff on a regular basis through coaching and development programs
∎ Manage security [Physical and Information] at the Visa Application Centre and also ensure effective controls are in place to pre-empt any physical / data security breach incidents Adherence to Corporate Security Policy.
∎ Work with the Value-Added Services team to create new channels of revenue generation.
∎ Scout for new business development opportunities and assist the regional Business Development heads in the bidding and acquisition process
∎ Responsible for Satisfaction Index / Score from Applicants [CSS]
∎ Responsible for Satisfaction Index / Score from Diplomatic Missions
∎ Responsible for Satisfaction Index / Score from Employees [ESAT]
∎ Develop and manage relationship with diplomatic missions [Embassies
∎ Maintain good relations with the FMCs and their staff
∎ Conduct manpower planning & forecasting for the unit
∎ Ensure personal & professional development of employees by
∎ Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (IPC's), for all staff.
∎ Regular / Monthly Meetings are conducted with the Mission with the following agenda:
∎ ? Discuss MOR, other initiatives (E.g. participation at events organized by the missions) to ensure a cordial & healthy relationship is maintained with the Diplomatic Mission(s).
∎ ? Closure of all issues discussed/ MOM points during meetings/ Correspondence with mission(s)
∎ ? Engage with missions to provide additional service offerings- like Video Conferencing, Additional Submission Locations, SMS Alerts for 100% Applications, and other initiatives - to enhance the Applicant Experience & opportunities to increase revenues.
∎ Responsible for SPARK ideas and ensure implementation within stipulated SLA
∎ Ensure judicious use of natural resources
∎ Adhere to the environment health and safety policy/objectives and guidelines of the organization

Additional Requirements:
∎ Age at least 28 years
∎ Both males and females are allowed to apply
∎ Fluency in Local Language - Ability to read write and speak fluently & English, knowledge of an additional international language would be very helpful (region specific language can be looked at).
∎ Knowledge of an additional international language would be very helpful (region specific language can be looked at).

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2022

Company Information:
∎ 17 Jan 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com

Category: Hospitality/ Travel/ Tourism

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