Sr. Officer, Operations

Job Description

Title: Sr. Officer, Operations

Company Name: Talent Centric Limited

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation from reputed University.
∎ Skills Required: Excellent communication, Must know MS Office, Visa Consultancy, Visa Processing

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Travel Tourism
∎ The applicants should have experience in the following business area(s): Immigration/Visa Processing

Job Context:
∎ Position name: Sr. Officer, Operations.
∎ Project name: For a Saudi Based Company
∎ Contract type: Permanent / Full- Time.
∎ Reporting To: Manager, Operations
∎ Job Location: Dhaka, Bangladesh.

Job Responsibilities:
∎ Document scrutiny and collection of applications for visa processing.
∎ Handle customer/applicant queries personally or via email, telephone. Also handle cash and bank related transactions if assigned.
∎ Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. Maintain up to date information on visa regulations and fees.
∎ Follow fundamental checks during processing. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
∎ Ensure compliance to the Service Level Agreement as well as company defined information Security Policy as applicable to the role.
∎ Ensure compliance to the standard operating procedures without deviation in process. Ensure that the Team works towards adherence of all SOP's/ processes, required to be complied with, from an SLA, Organizational & ISO perspective (specific responsibilities, as assigned).
∎ Assist the team & manager to drive VAS Sales - ensures effective dissemination of information to Applicants, regarding Value Added Services, to facilitate customer convenience.
∎ Ensure that the entire process is completed within the mandated Turn Around Time -Targets met as enlisted in the Team Objective Tracker.
∎ Ensure no penalties are incurred and monitor, track and maintain internal errors -Targets met as prescribed in Team Objective Tracker.
∎ Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness .Thinks out of the Box & encourages team to share "Spark Ideas", and Best Practices.
∎ Assists Deputy Manager /Operations Manager in execution of WB Project, to achieve Continuous Improvement
∎ Productivity - Targets met as prescribed in Team Objective Tracker. Customer satisfaction (Applicants) -Nil Complaint - Targets met as prescribed in Team Objective Tracker.
∎ Timely & Accurate Data entry. Late reporting /unauthorized absenteeism.
∎ Attending training programs. Ensure all trainings scheduled by HR are attended.
∎ CSS/ MSS - Targets met as prescribed in Team Objective Tracker.- Ensure adequate surveys are completed (minimum 5% of application counts) & Target CSS Target achieved, as per Team Objective Tracker.
∎ Zero Incidents for any Operations, related to Process Integrity, Loss of Passports, Staff Integrity.
∎ Ensures effective Process Monitoring, by assisting DM/Manager, in effectively utilizing Internal Process Certifications (IPC's), for the team. - utilizing the tool (IPC) to Train New Staff. - Scores well on all IPC's completed for Self.
∎ Error Monitoring & Completion of WB Projects Completion.
∎ Updates Productivity & VAS Conversion Grid - Assists DM/OM to track performance on a daily/ weekly/ monthly basis.

Additional Requirements:
∎ Age at least 20 years
∎ Both males and females are allowed to apply
∎ Proficiency in MS office & good typing speed.
∎ Adaptability and presence of mind to handle customer queries and complaints.
∎ Customer oriented.
∎ Ability to Innovate and enhance procedures.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2022

Company Information:
∎ 17 Jan 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com

Category: Hospitality/ Travel/ Tourism

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Source: bdjobs.com

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