Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Talent Centric Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing from a reputed university.

Job Responsibilities:
∎ Manage large amounts of incoming phone calls
∎ Generate sales leads
∎ Identify and assess customers’ needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Strong phone contact handling skills and active listening
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multitask, prioritize, and manage time effectively

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Feb 2022

Company Information:
∎ 13 Jan 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com

Category: Customer Support/Call Centre

: Applicant must enclose his/her Photograph with CV and mention the job position as the subject line.

Source: bdjobs.com

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