Officer, Operations

Job Description

Title: Officer, Operations

Company Name: Talent Centric Limited

Vacancy: 45

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation from Reputed University.
∎ Skills Required: Computer skill, Effective Communication, Must know MS Office, Visa Consultancy, Visa Processing

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Travel Tourism
∎ The applicants should have experience in the following business area(s): Immigration/Visa Processing

Job Context:
∎ Position name: Officer, Operations
∎ Project name: For a Saudi Based Company
∎ Contract type: Permanent
∎ Reporting To: Manager, Operations
∎ Job Location: Dhaka, Bangladesh.

Job Responsibilities:
∎ To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VSCs)-
∎ Document scrutiny and collection of applications for visa processing
∎ Handle customer/applicant queries personally or via email, telephone.
∎ Handle cash and bank related transactions if assigned and ensure 100% accuracy
∎ Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
∎ Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
∎ Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
∎ Inform the applicants about the available Value-Added Services and ensure delivery of Value Added Service options to applicants/ customers.
∎ Budgetary and Revenue Responsibilities-
∎ Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
∎ Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
∎ Late reporting /unauthorized absenteeism
∎ Adherence to TAT - Targets met as prescribed in Team Objective Tracker.
∎ Attending training programs. Ensure all trainings scheduled by HR are attended
∎ Training: Internal Process Certifications (IPC's) - Scores well on all IPC's completed for self.
∎ Error Monitoring - To reduce the number of errors on a daily basis, maintains Error Log as applicable.
∎ Updates Productivity & VAS Conversion Grid - To track performance on a daily basis.
∎ Ensures adequate Surveys are completed (minimum 5% of application counts) & Target CSS Target achieved, as per Team Objective Tracker.

Additional Requirements:
∎ Age at least 20 years
∎ Both males and females are allowed to apply
∎ Basic Knowledge of Computer skills
∎ Proficiency in MS office & good typing speed
∎ Adaptability and presence of mind to handle customer queries and complaints.
∎ Fluency in English & Hindi - Ability to read write and speak fluently
∎ Knowledge of local language

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2022

Company Information:
∎ 17 Jan 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web : www.tcentric.com

Category: Hospitality/ Travel/ Tourism

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