UK Call Center Executive (Night Shift & Day Shift)

Job Description

Title: UK Call Center Executive (Night Shift & Day Shift)

Company Name: Alliance Engineering & Services

Vacancy: 4

Age: Na

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, Cellular Phone Operator
• Freshers are also encouraged to apply.

• Diploma

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, Cellular Phone Operator
• Freshers are also encouraged to apply.

Language Skills:

• Strong command of the English language, with excellent verbal and written communication skills.
• Ability to communicate clearly, professionally, and empathetically with diverse individuals.

Experience:

• Previous experience in customer service, call center roles.

Skills:

• Excellent active listening skills and the ability to explain information clearly.
• Strong attention to detail and organizational skills for accurate record-keeping.
• Problem-solving skills with the ability to handle sensitive or urgent situations calmly.

Technical Proficiency:

• Comfortable using CRM tools, call management software, and basic office applications.

Personal Attributes:

• Empathetic, patient, and reliable in managing client.
• Proactive and self-motivated, with the ability to work in a dynamic environment.

We are looking for a highly skilled and empathetic Outbound Call Center Agent with excellent English proficiency (both written and verbal) to serve as a vital communication bridge between care workers and clients. The primary role involves contacting care workers to gather updates, confirming their status, and relaying accurate information to clients in a timely and professional manner.

Key Responsibilities

Communication with Care Workers:

Make outbound calls to care workers to confirm their status, shift details, and task updates.

Ensure all information collected is clear, concise, and accurately documented.

Client Updates:

Provide timely and professional updates to clients about care worker activities or schedule changes.

Respond to client inquiries and ensure their concerns are handled with empathy and efficiency.

Record Management:

Maintain precise and detailed logs of all calls, including care worker updates and client communications, in the system.

Ensure information is up-to-date and readily available for reporting or follow-up.

Problem Resolution:

Quickly identify and escalate issues related to care worker availability or delays to the appropriate team.

Offer clear and reassuring communication to clients during problem resolution.

Qualifications