Trainee Officer-Contact Center

Job Description

Title: Trainee Officer-Contact Center

Company Name: Eastern Bank PLC

Vacancy: --

Location: Dhaka (Gulshan)

Salary: Tk. 31000 (Monthly)

Published: 3 Mar 2025

Education:
∎ Passionate and energetic individuals with a minimum of graduation in business background.
∎ Passionate and energetic individuals with a minimum of graduation in business background.

Requirements:

Additional Requirements:
∎ Previous experience (6+ months) in a similar role will get preference, however fresh graduates are highly encouraged to apply!
∎ Excellent in communication skills. Fluency in English is highly required.
∎ Strong computer literacy - ability to navigate online platforms and work with MS Office tools.
∎ Willingness to work in a dynamic 24/7 environment (roaster basis), including weekends & public holidays.

Responsibilities & Context:
∎ Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.
∎ Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.
∎ Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.
∎ Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient resolution.
∎ Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.
∎ Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.
∎ Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.
∎ Contribute. Upsell and sell products and services of EBL as deemed fit.
∎ Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.
∎ Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.
∎ Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.
∎ Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient resolution.
∎ Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.
∎ Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.
∎ Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.
∎ Contribute. Upsell and sell products and services of EBL as deemed fit.

Skills & Expertise:

Compensation & Other Benefits:

Employment Status: Full Time

Job Location: Dhaka (Gulshan)

Job Highlights:

Read Before Apply:

Interested candidates are requested to visit www.ebl.com.bd/career and apply on or before March 12, 2025. Only shortlisted candidates will be communicated and any sort of persuasion will result in disqualification.

EBL reserves the right to accept or reject any application without assigning any reason whatsoever.

Only short listed candidates will be communicated.

Apply URL::

Apply Procedure:

Company Information:
∎ Eastern Bank PLC
∎ 100 Gulshan Avenue, Dhaka-1212
∎ Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.
EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.
EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.

Address::
∎ 100 Gulshan Avenue, Dhaka-1212
∎ Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.

Application Deadline: 12 Mar 2025

Category: Bank/Non-Bank Fin. Institution