Trainee Customer Service Officer

Job Description

Title: Trainee Customer Service Officer

Company Name: IDLC Securities Limited

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum graduate in any discipline with minimum CGPA of 2.75 (on the scale of 4) from any reputed University.
∎ Skills Required: Client Service, Client Support, Effective Communication, MIS

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Business Communication, Customer Support/ Client Service
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Attend Incoming calls from investors and provide appropriate services and solutions within the timeline.
∎ Investor on-boarding and exit procedure with proper co-ordination with the related team & the investors.
∎ Act on investors’ feedback for excellent customer experience
∎ Prepare MIS reports as per management requirement

Additional Requirements:
∎ Age at least 24 years
∎ Both males and females are allowed to apply
∎ Confidence, patience, politeness, tact & diplomacy when dealing with difficult situations;
∎ Creative thinking, able to come up with new ideas to improve the standards;
∎ Organizational and planning skills to update Standard Operating Procedure;
∎ Communication skills that allow to inform, help and advice customers clearly and liaison effectively with other professionals;
∎ Problem-solving skills;

Salary: Tk. 20000 (Monthly)

Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Aug 2023

Company Information:
∎ 30 Jul 2023
∎ IDLC Securities Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business :

Category: Bank/Non-Bank Fin. Institution

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