Ticketing & Reservation Officer (Travel Agency)

Job Description

Title: Ticketing & Reservation Officer (Travel Agency)

Company Name: Vintage Global

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (Uttara, Uttara Sector 13)

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Tour Operator, Travel Startup

Published: 2025-09-28

Application Deadline: 2025-10-14

Education:

• Bachelor of Business Administration (BBA)
• Masters

Bachelor’s degree in Tourism, Hospitality, Business Administration, or in related field.

Requirements:

• At least 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Tour Operator, Travel Startup

Skills Required: Airline Market Knowledge,Airlines and Travels,GDS expert,GDS SYSTEM,highly proactive,IATA,Language skills both in Bengali and English,Tour and Travel Agency,Tourist visa processing

Additional Requirements:

• Age 25 to 35 years

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Candidate must have minimum 5+ years of proven experience in airline ticketing and reservations within a travel agency or airline environment.
• Proficiency in at least one Global Distribution System (GDS) such as Amadeus, Galileo, or Sabre.
• Strong knowledge of international fare construction, airline ticketing rules, refunds, and exchanges.
• Excellent communication skills in English (both written and spoken); knowledge of additional languages will be considered an advantage.
• High attention to detail, accuracy, and organizational skills.
• Ability to manage multiple tasks under pressure while maintaining professionalism.
• Strong customer service orientation with problem-solving and conflict-resolution skills.
• Proficiency in MS Office (Word, Excel, Outlook) and familiarity with travel booking software.

Responsibilities & Context:

**Please read below job responsibilities & requirements carefully before applying.

Key Responsibilities:

• Process airline bookings, ticket issuance, re-issuance, cancellations, and refunds across domestic and international routes.
• Utilize Global Distribution Systems (Amadeus, Galileo, Sabre) for fare searches, reservations, and ticketing.
• Prepare and provide accurate fare quotations and detailed travel itineraries to clients.
• Ensure all reservations and ticketing transactions comply with airline guidelines, IATA regulations, and company policies.
• Handle corporate travel requirements, ensuring cost-effective and efficient travel solutions.
• Coordinate with airlines, hotels, and other service providers to confirm reservations and resolve any booking discrepancies.
• Provide clients with up-to-date information regarding airline schedules, fare rules, baggage policies, visa requirements, and travel advisories.
• Maintain comprehensive booking records and prepare daily/weekly sales and transaction reports.
• Deliver professional, timely, and courteous customer service through phone, email, and in-person interactions.
• Collaborate with the accounts and operations team to ensure smooth financial and operational processes.

Job Other Benifits:

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly

Competitive salary package.

Professional development opportunities and ongoing training.

A supportive and collaborative work environment within a reputed travel company.

Opportunities for career growth within the travel and tourism sector.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism