Territory Officer/Senior Territory Officer- Call Center (Technical Support)
Job Description
Title: Territory Officer/Senior Territory Officer- Call Center (Technical Support)
Company Name: Crown Cement PLC
Vacancy: --
Age: At least 23 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Cement Industry
Published: 2025-02-06
Application Deadline: 2025-02-09
Education:
- Diploma in Engineering in Civil Engineering
- Bachelor of Science (BSc) in Civil Engineering
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Cement Industry
Skills Required:
Additional Requirements:
- Age At least 23 years
Basic Knowledge on managing Call Center incoming & follow up calls
Technical skills
Computer literacy is must
Problem solving skills
Communication skills
Team working skills
Responsibilities & Context:
Managing all inbound and outbound calls in a timely manner.
Hand over customer complain to team members and follow up of customer complains.
Verify team member’s site convert information for different campaigns.
Follow up of feedback through WhatsApp/Email ID’s.
Preparation and submission of daily call center activity report.
Keep records of all conversations in call center database in a comprehensive way.
Preparation and submission of reports as per department requirements.
Job Other Benifits:
- Mobile bill,Profit share,Provident fund,Insurance,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| European University of Bangladesh | 6.42% |
| National University | 5.88% |
| World University of Bangladesh | 3.21% |
| Stamford University Bangladesh | 2.94% |
| University of Dhaka | 2.14% |
| Presidency University | 1.87% |
| Dhaka International University | 1.87% |
| Daffodil International University (DIU) | 1.87% |
| Sonargaon University | 1.60% |
| Dhaka Polytechnic Institute | 1.60% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 70.86% |
| 31-35 | 23.26% |
| 36-40 | 4.81% |
| 40+ | 0.80% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 24.60% |
| 20K-30K | 48.13% |
| 30K-40K | 20.05% |
| 40K-50K | 4.28% |
| 50K+ | 2.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.83% |
| 0.1 - 1 years | 8.56% |
| 1.1 - 3 years | 27.27% |
| 3.1 - 5 years | 17.91% |
| 5+ years | 33.42% |
