Telesales & Customer Success Lead

Job Description

Title: Telesales & Customer Success Lead

Company Name: WILD BD

Vacancy: --

Age: Na

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 18000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Garments, Buying House

• Bachelor of Science (BSc)

• B.Sc. or equivalent (flexible for candidates with exceptional professional experience).

• 1 to 2 years
• The applicants should have experience in the following business area(s): Garments, Buying House

Requirements & Experience

• Call Center Expertise: 1 to 2 years of proven experience in a professional call center or tele-marketing environment.

• Resilience: Ability to maintain a high volume of 100+ calls per day while remaining results-oriented and persuasive.

• Industry Knowledge: Previous experience in the retail fashion sector in Bangladesh is highly preferred.

• Technical Proficiency: Familiarity with CRM software, digital payment APIs (SSLCOMMERZ), and logistics platforms.

• Communication: Exceptional verbal communication skills with the ability to close sales effectively over the phone.

Location: Floor: 57/C, 2nd Floor (Beside Pubali Bank), Mohammadpur, Dhaka: 1207, Bangladesh

Employment Type: Full-time, Permanent Employment

Job Overview

WILD BD is expanding its retail division and is looking for a high-energy, results-oriented Telesales & Customer Success Lead. We need a professional who thrives in a fast-paced environment, capable of managing high-volume outbound calling while maintaining the premium customer service standards of our fashion brand.

Work Schedule

• Office Hours: 9:00 AM to 6:00 PM.

• Working Days: 6 days a week (Friday off).

Key Responsibilities

• High-Volume Outreach: Execute 100 to 150 effective outbound calls daily to prospective and existing customers.

• Order Conversion: Drive the retail sales funnel by securing firm order confirmations for our fashion clothing lines.

• CRM & Digital Management: Log all customer interactions and order statuses accurately within our CRM system.

• Multi-Channel Support: Handle follow-up communications and inquiries via WhatsApp and Messenger.

• Order-to-Cash Ownership: Oversee the complete cycle from the initial call to payment confirmation.

• Payment & Logistics Coordination: Troubleshoot SSLCOMMERZ gateway issues and coordinate timely dispatches with Steadfast delivery.

• Campaign Feedback: Provide real-time insights from customer calls to help plan future marketing promotions.

• Overtime: There is no overtime.

• Commission: Significant commission structure with the possibility to earn nearly 40,000 BDT total per month.