Customer Service Moderator

Job Description

Title: Customer Service Moderator

Company Name: Posh Patterns.com.bd

Vacancy: 02

Age: 20 to 30 years

Job Location: Dhaka (Uttara Sector 14)

Salary: Tk. 12500 - 20000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion, E-commerce, Online Retail Startup
• Freshers are also encouraged to apply.

Published: 2026-07-12

Application Deadline: 2026-07-22

Education:

• HSC

Basic Computer Training, Customer Service, E-commerce Operations, Facebook Page Management, or any relevant certification will be considered an advantage but is not mandatory.

Requirements:

• At most 2 years
• The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion, E-commerce, Online Retail Startup
• Freshers are also encouraged to apply.

Skills Required: Communication Skills,E-Commerce products,Inventory Management,MS Excel,MS Word,Social Media Management

Additional Requirements:

• Age 20 to 30 years
• Only Female

Responsibilities & Context:

Job Context

Posh Patterns is looking for a dedicated, responsible, and detail-oriented Executive to join our operations team. The selected candidate will be responsible for customer communication, Facebook page moderation, parcel processing, product labeling, and supporting daily e-commerce operations.

Job Responsibilities

• Respond to customer messages and comments through Facebook, Instagram, and other communication channels.

• Handle customer inquiries professionally and maintain excellent customer service.

• Prepare, pack, and dispatch customer orders accurately.

• Print and attach product labels, courier labels, and invoices.

• Coordinate with courier services for order delivery.

• Maintain order records and update shipment status.

• Perform product quality checks before dispatch.

• Assist in inventory counting and stock organization.

• Support day-to-day office and e-commerce operations.

• Follow company policies and maintain confidentiality.

Educational Requirements

• SSC/HSC or Bachelor's degree (Running students may apply if they can work full-time).

Experience Requirements

• Experience is preferred but not mandatory.

• Freshers are encouraged to apply.

Additional Requirements

• Female candidates are encouraged to apply.

• Basic computer knowledge (MS Word, Excel, Internet Browsing).

• Familiarity with Facebook, Messenger, Instagram, and WhatsApp.

• Good communication skills in Bangla.

• Basic English reading and typing ability.

• Ability to work under pressure and meet deadlines.

• Honest, punctual, responsible, and eager to learn.

Job Benefits

• Competitive salary based on skills and performance.

• Performance-based salary increment.

• Festival bonuses as per company policy.

• Friendly and supportive work environment.

• Training and career development opportunities.

• Opportunity to grow with a fast-growing fashion brand.

Compensation & Other Benefits

• Performance Bonus

• Festival Bonus

• Annual Salary Review (Based on Performance)

• Professional Training

• Career Growth Opportunities

Application Instructions

Interested candidates are requested to apply through BDJobs with an updated CV.

Only shortlisted candidates will be contacted for an interview.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre