Technical Support & Market Research Specialist

Job Description

Title: Technical Support & Market Research Specialist

Company Name: AI Recruitment

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Software Company

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Software Company

• Previous experience in customer support, VIP management, risk management, affiliate management, or UI/UX design with analytics background is a must.
• Native-level Bengali proficiency.
• Fluency in English as a second language.
• Basic understanding of the online entertainment industry (sports, gaming, digital etc.)
• Strong analytical skills and attention to detail.
• Ability to work independently and proactively suggest improvements.

Engagement: Full-time, 5/2

Work hours: 8 hours per day, remote

Our client is a dynamic and rapidly growing company in the Online Entertainment industry, delivering innovative solutions to global markets. To strengthen our presence in Bangladesh, we are looking for a Market Research specialist who will help localize and enhance our product based on market trends, competitor analysis, and user preferences.

As a Market Research Specialist for Bangladesh, you will play a key role in adapting our online entertainment product to the local market. Your main task will be to test the product, collect information about bugs from users, analyze competitors and provide insights to ensure it aligns with Bangladesh user preferences. Ideally if you already had an experience of working as Tech Support Specialist so you know how to collect and analyze bugs. This is a great opportunity for someone who understands the online entertainment industry and wants to influence product development in Bangladesh.

Key Responsibilities:

• Conduct product testing based on assigned scenarios as well as independently.

• Research competitor products following structured methodologies to identify market trends and opportunities.

• Prepare detailed reports on testing and market research, providing actionable insights.

• Collaborate with the product team to adapt and refine product features based on local market needs.

• Participate in qualitative and quantitative research, form and test hypotheses together with the team.

• Deeply understand the business logic of the product to provide relevant market feedback.

• Maintain close communication with product managers, developers, analysts, researchers, and other stakeholders.

• Assist in identifying user preferences, potential pain points, and opportunities for improving the product experience in Bangladesh.

Remote work for candidates located in Bangladesh with flexible scheduling. Competitive and stable salary with potential for growth. Opportunities for career development in a fast-growing international company. The chance to work closely with a highly skilled product and research team to shape the online entertainment experience in Bangladesh. Ability to shape the success of the product on the Bangladesh market. Exposure to cutting-edge industry trends and professional development opportunities. A dynamic and supportive team culture with opportunities to expand your expertise in product development, market research, and user behavior analysis.