Technical Support Executive
Job Description
Title: Technical Support Executive
Company Name: Expert Online
Vacancy: 10
Age: 18 to 35 years
Job Location: Dhaka (Merul Badda)
Salary: Tk. 10000 - 12000 (Monthly)
Experience:
Published: 2025-09-03
Application Deadline: 2025-09-30
Education:
- Diploma
- Bachelor/Honors
Requirements:
Skills Required: Basic Computer Knowledge,Computer skill,Microsoft Office
Additional Requirements:
- Age 18 to 35 years
Responsibilities & Context:
- Roster/Non Roster basis duty
- Maintain & monitoring Fiber Optic Network.
- Maintain & monitoring ISP Network.
- Maintain & monitoring Different Brand OLT.
- Should have capability to ensure quality customer service.
- Keep coordination between customer & technical team.
- Handling incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer Complain.
- Provides customer additional information or explain service.
- Ensure customer satisfaction.
- Prepare accurate and timely reports.
- Any other responsibilities/tasks as set by Company Management.
- Prepare reports to the Management.
- Ensure and provide quality service to both internal and external customers. Working with any kinds of Network Troubleshooting issues.
- Able to work on Support Email, Live Chat, Facebook Replies etc.
Job Other Benifits:
- Mobile bill,Performance bonus,Insurance,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.23% |
| East West University | 1.63% |
| Dhaka Polytechnic Institute | 1.63% |
| Dhaka International University | 1.63% |
| Pabna Polytechnic Institute | 1.31% |
| 1.31% | |
| Northern University Bangladesh | 1.31% |
| Southeast University | 1.31% |
| European University of Bangladesh | 1.31% |
| Sonargaon University | 0.98% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 85.29% |
| 31-35 | 8.82% |
| 36-40 | 0.98% |
| 40+ | 0.33% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 93.46% |
| 20K-30K | 4.90% |
| 30K-40K | 1.31% |
| 50K+ | 0.33% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 55.88% |
| 0.1 - 1 years | 16.01% |
| 1.1 - 3 years | 16.99% |
| 3.1 - 5 years | 5.23% |
| 5+ years | 5.88% |
