System Engineer

Job Description

Title: System Engineer

Company Name: EERNA LTD (A concern of Smart Technologies (BD) Ltd)

Vacancy: 01

Age: 20 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

  • 3 to 7 years
  • The applicants should have experience in the following business area(s): Computer Hardware/Network Companies


Published: 2025-12-18

Application Deadline: 2025-12-31

Education:
    • Diploma in Engineering in Electrical & Electronic Engineering
    • Bachelor of Science (BSc) in Computer Science
  • Diploma / B.Sc. in Computer Science, IT, or relevant discipline
  • Professional IT certifications (CompTIA A+, Microsoft, or similar) will be an advantage


Requirements:
  • 3 to 7 years
  • The applicants should have experience in the following business area(s): Computer Hardware/Network Companies


Skills Required: Computer Hardware Skill,Computer Troubleshooting,Peripherals

Additional Requirements:
  • Age 20 to 40 years

Experience Requirements:

  • Minimum 2–4 years of experience in IT hardware & retail service environment
  • Hands-on experience in PC building, troubleshooting, and OS installation
  • Experience in computer, laptop, or electronics retail outlets will be highly preferred

Required Skills & Competencies:

  • Strong knowledge of computer hardware & peripherals
  • Practical expertise in Windows OS, BIOS/UEFI, and driver management
  • Basic networking knowledge (LAN, router configuration)
  • Customer service mindset with good communication skills
  • Ability to work independently and handle multiple service tasks
  • Honest, disciplined, and detail-oriented


Responsibilities & Context:

About EERNA Ltd

EERNA Ltd is one of Bangladesh’s most trusted computer, laptop, electronics, and IT accessories retailers, representing over 100 renowned global brands. With 6 retail outlets across Dhaka and the country’s largest and most advanced service facility, 1000fix, EERNA Ltd ensures Genuine Products, Genuine Prices, and Genuine Service to customers nationwide.


Job Responsibilities

  • Provide initial diagnosis, service, and repair support for desktops, laptops, and related IT products at the retail outlet

  • Assemble and configure Custom PCs, including CPU, motherboard, RAM, storage, GPU, PSU, and cooling solutions

  • Install, configure, and troubleshoot Windows OS, drivers, and essential software

  • Perform hardware troubleshooting and replacement (RAM, SSD/HDD, PSU, motherboard, display, etc.)

  • Handle basic laptop servicing, OS installation, and performance optimization

  • Provide customer-facing technical support and explain issues, solutions, and usage guidelines clearly

  • Coordinate with 1000fix Service Center for advanced or warranty-related repairs

  • Maintain service records, job cards, and repair documentation

  • Ensure proper warranty checking and claim support as per company policy

  • Support pre-sales technical consultation for PCs, laptops, and accessories

  • Ensure proper ESD safety, tool usage, and service discipline

  • Assist showroom team during product demo and technical queries

  • Maintain cleanliness, organization, and safety of the service desk



Job Other Benifits:
  • Medical allowance,Provident fund
  • Salary Review: Yearly
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2
    • Office Gym Facilities and Fitness Center.

    • Professional Indoor Badminton Court and Indoor Games Facilities.

    • Competitive salary and benefits package.

    • Opportunity for career growth within a leading retail and distribution company.

    • Collaborative and innovative work environment.

    • Access to cutting-edge technology and resources.

    • A dynamic and supportive work environment.

    • Opportunities for professional growth and development.

    • The chance to work with a leading global brand.

      If you are Passionate about IT products, have a knack for making a difference (MAD), and want to be part of an innovative team, we would love to hear from you!



Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication

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