System Engineer

Job Description

Title: System Engineer

Company Name: EERNA LTD (A concern of Smart Technologies (BD) Ltd)

Vacancy: 01

Age: 20 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies

• Diploma in Engineering in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Computer Science

• Diploma / B.Sc. in Computer Science, IT, or relevant discipline
• Professional IT certifications (CompTIA A+, Microsoft, or similar) will be an advantage

• 3 to 7 years
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies

• Age 20 to 40 years

Experience Requirements:

• Minimum 2–4 years of experience in IT hardware & retail service environment
• Hands-on experience in PC building, troubleshooting, and OS installation
• Experience in computer, laptop, or electronics retail outlets will be highly preferred

Required Skills & Competencies:

• Strong knowledge of computer hardware & peripherals
• Practical expertise in Windows OS, BIOS/UEFI, and driver management
• Basic networking knowledge (LAN, router configuration)
• Customer service mindset with good communication skills
• Ability to work independently and handle multiple service tasks
• Honest, disciplined, and detail-oriented

About EERNA Ltd

EERNA Ltd is one of Bangladesh’s most trusted computer, laptop, electronics, and IT accessories retailers, representing over 100 renowned global brands. With 6 retail outlets across Dhaka and the country’s largest and most advanced service facility, 1000fix, EERNA Ltd ensures Genuine Products, Genuine Prices, and Genuine Service to customers nationwide.

Job Responsibilities

• Provide initial diagnosis, service, and repair support for desktops, laptops, and related IT products at the retail outlet

• Assemble and configure Custom PCs, including CPU, motherboard, RAM, storage, GPU, PSU, and cooling solutions

• Install, configure, and troubleshoot Windows OS, drivers, and essential software

• Perform hardware troubleshooting and replacement (RAM, SSD/HDD, PSU, motherboard, display, etc.)

• Handle basic laptop servicing, OS installation, and performance optimization

• Provide customer-facing technical support and explain issues, solutions, and usage guidelines clearly

• Coordinate with 1000fix Service Center for advanced or warranty-related repairs

• Maintain service records, job cards, and repair documentation

• Ensure proper warranty checking and claim support as per company policy

• Support pre-sales technical consultation for PCs, laptops, and accessories

• Ensure proper ESD safety, tool usage, and service discipline

• Assist showroom team during product demo and technical queries

• Maintain cleanliness, organization, and safety of the service desk

• Medical allowance,Provident fund
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Office Gym Facilities and Fitness Center.

• Professional Indoor Badminton Court and Indoor Games Facilities.

• Competitive salary and benefits package.

• Opportunity for career growth within a leading retail and distribution company.

• Collaborative and innovative work environment.

• Access to cutting-edge technology and resources.

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

• The chance to work with a leading global brand.

  If you are Passionate about IT products, have a knack for making a difference (MAD), and want to be part of an innovative team, we would love to hear from you!