Support Specialist
Job Description
Title: Support Specialist
Company Name: Penta Global Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Advance Excel, financial analytics, Fluent in speaking English, Linux, Windows
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Computer skill, Data Entry, Microsoft word and excel
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Cellular Phone Operator, Financial Consultants, Telecommunication
Job Context:
∎ Penta Solutions Limited is a Business Process Outsourcing company in Bangladesh based in Dhaka (a concern of Penta Global Limited) having its registered office in Gulshan 2, Dhaka, Bangladesh.
∎ The Support Specialist position is Support to a foreign billing software and consulting company dedicated to delivering Predictive Analytics Software and Consulting Services to Mobile Network Operators.
∎ The role is internal and acts as a support to the customer facing account and support team.
∎ The Support specialist will be involved in new client implementation as well as setting up the client on our internal systems. Part of the job will be to validate client`s setup using advanced Excel sheet to ensure correct setup.
∎ The schedule for this position will vary and some work outside normal working hours must be expected due to client being situated all over the World (with different time-zones and holiday). Client support needs to be accessible for the clients on Saturdays and Sundays so some work must also be expected here.
∎ Normal working hour will follow the CET (Central European Time) time zone. Ideally starting between CET 07:00 - 09:00 hours (BDsT 11:00 AM - 01:00 PM) and ending between CET 16:00 - 18:00 hours (BDst 08:00 PM - 10:00 PM).
∎ The role could be performed as "Work From Home [WFH]" with an option to visit office once in a week for necessary work review and required support.
∎ Female candidates are encouraged to apply.
Job Responsibilities:
∎ Creation of and generation of standard customer reports based on data extracts in excel.
∎ Data entry of system configurations with a high level of quality.
∎ Implementing and maintaining new and existing client configurations.
∎ Loading test data for our clients and creating reports.
∎ Supporting front end support in data investigations, data retrieval in connection with issues, investigation and resolution of queries.
∎ Takes prompt corrective actions where necessary or suggests alternative courses of action to be taken.
∎ Regular feedback to front end client support on cases, queries and issue resolution.
∎ Identifying trends in queries and making suggestions on reducing time to generate reports.
∎ Escalation of any issues that may hinder Client Services from reaching agreed service levels.
∎ Updating client support cases.
∎ Communicate with the development, test and operations team regarding ongoing support issues.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Desire to be both a team player and an individual contributor
∎ Strong command in English both listening, understanding and delivery
∎ Advanced Excel knowledge and experience is must
∎ Candidates having strong understanding financial analytics will get preference
∎ Strong attention to detail and very quality oriented
∎ Minimum 3 year Technical Support experience
∎ Minimum 3 year of help desk operations experience
∎ Dependable, punctual and able to work independently
∎ Experience with Linux and Windows operating systems is a plus
Salary:
∎ Negotiable
∎ Other benefits as per Company Employment Policy
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Apr 2023
Company Information:
∎ 29 Mar 2023
∎ Penta Global Limited
∎ Address : Sheba House (7th Floor), Plot No. 34, Road 46, Gulshan 2, Dhaka 1212
∎ Web : http://www.pentabd.com/
∎ Business : One of the leading ICT system integration, solution, professional service and software development company in Bangladesh that works with enterprise, systems and companies.
Penta provides system design and implementation, system integration and solution, IT Consultancy, software design and development as well as professional services and hardware deployment and maintenance to different verticals.
Category: Customer Support/Call Centre
: Female candidates are encouraged to apply
Source: bdjobs.com
Deadline Expired on 5th Apr 2023
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