Support Executive (Intern)
Job Description
Title: Support Executive (Intern)
Company Name: Smart Software Limited
Vacancy: 3
Age: 22 to 40 years
Job Location: Dhaka
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Published: 2025-07-07
Application Deadline: 2025-07-22
Education:
- Bachelor of Science (BSc)
- Diploma in Computer
Requirements:
Skills Required: Call Center Operation,IT & Software Marketing,Marketing,Sales & Marketing,Search Engine Optimization (SEO),Software Engineering
Additional Requirements:
- Age 22 to 40 years
Strong communication skills in English (written and verbal)
Basic understanding of software systems or IT
Problem-solving mindset and a customer-first attitude
Familiarity with ticketing systems is a plus
Willingness to learn and adapt quickly
Responsibilities & Context:
We are looking for a dedicated Software Support Executive to join our team! You will serve as the first point of contact for our users, assisting with software issues, troubleshooting problems, and ensuring our clients have a smooth and efficient experience with our products.
Key Responsibilities:
Respond to customer queries via chat, email, or phone
Diagnose and troubleshoot software issues
Guide users through step-by-step solutions
Document technical issues and solutions for internal use
Collaborate with the development team for bug fixes or escalated problems
Ensure a high level of customer satisfaction
Job Other Benifits:
- T/A,Mobile bill,Over time allowance
- Salary Review: Half Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 7.03% |
| Green University of Bangladesh | 3.99% |
| Bangladesh University of Business and Technology | 2.88% |
| American International University Bangladesh (AIUB) | 2.88% |
| Jahangirnagar University | 2.56% |
| BRAC University | 2.56% |
| National University | 2.40% |
| Southeast University | 2.24% |
| East West University | 2.24% |
| Dhaka International University | 1.76% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 92.65% |
| 31-35 | 5.91% |
| 36-40 | 1.12% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 97.44% |
| 20K-30K | 2.24% |
| 30K-40K | 0.16% |
| 50K+ | 0.16% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 51.12% |
| 0.1 - 1 years | 16.77% |
| 1.1 - 3 years | 19.01% |
| 3.1 - 5 years | 7.03% |
| 5+ years | 6.07% |
