Support Engineer/Sr. Support Engineer

Job Description

Title: Support Engineer/Sr. Support Engineer

Company Name: Information Services Network Limited

Vacancy: 5

Age: 20 to 30 years

Job Location: Chattogram, Dhaka, Narayanganj

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): ISP

• Diploma
• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering

• Diploma/ B.Sc in CSE/ EEE/ Telecommunication from renowned university.

• Preferred Qualification: Certification on CCNA may get preference.

• 2 to 5 years
• The applicants should have experience in the following business area(s): ISP

• Age 20 to 30 years
• Only Male

• Should have strong knowledge on LAN/ MAN/ WAN and TCP/IP Network.

• Working experience in ISP in similar field to apply.

• Ready to work both day and night shift (if/when necessary)

• Should be able to work under pressure.

• Good interpersonal-communication skill to deal with people at all levels.

• Must be proactive, energetic & determined to meet deadlines

• Able to work under pressure

• Committed and performance driven

• Good command in English

• Presentable and ability to manage client.

Responsibilities:

• Manage different types of data and internet services.

• Trouble Shooting of Wifi, Network Hardware & Software.

• Must have practical knowledge to install and configure networking equipment`s like - router (MikroTiK), switches (CISCO, BDCOM), OLTs (VSOL, BDCOM, CDATA), OLT, ONU and wireless devices.

• Knowledge of SOHO LAN, VPN and Internet connectivity products (Switch, Router, Firewall) & their installation, configuration, cabling.

• Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.

• Provide Client & In-house technical Support.

• Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault.

• Attending customers complains and queries through phone calls, emails, or other means

• As per company policy.