Support Engineer/Sr. Support Engineer
Job Description
Title: Support Engineer/Sr. Support Engineer
Company Name: Information Services Network Limited
Vacancy: 5
Age: 20 to 30 years
Job Location: Chattogram, Dhaka, Narayanganj
Salary: Negotiable
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): ISP
Published: 2025-09-21
Application Deadline: 2025-10-21
Education:
- Diploma
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
Diploma/ B.Sc in CSE/ EEE/ Telecommunication from renowned university.
Preferred Qualification: Certification on CCNA may get preference.
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): ISP
Skills Required:
Additional Requirements:
- Age 20 to 30 years
- Only Male
Should have strong knowledge on LAN/ MAN/ WAN and TCP/IP Network.
Working experience in ISP in similar field to apply.
Ready to work both day and night shift (if/when necessary)
Should be able to work under pressure.
Good interpersonal-communication skill to deal with people at all levels.
Must be proactive, energetic & determined to meet deadlines
Able to work under pressure
Committed and performance driven
Good command in English
Presentable and ability to manage client.
Responsibilities & Context:
Responsibilities:
Manage different types of data and internet services.
Trouble Shooting of Wifi, Network Hardware & Software.
Must have practical knowledge to install and configure networking equipment`s like - router (MikroTiK), switches (CISCO, BDCOM), OLTs (VSOL, BDCOM, CDATA), OLT, ONU and wireless devices.
Knowledge of SOHO LAN, VPN and Internet connectivity products (Switch, Router, Firewall) & their installation, configuration, cabling.
Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
Provide Client & In-house technical Support.
Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault.
Attending customers complains and queries through phone calls, emails, or other means
Job Other Benifits:
As per company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 5.19% |
| American International University Bangladesh (AIUB) | 2.73% |
| International Islamic University Chittagong | 2.59% |
| Port City International University | 2.38% |
| Northern University Bangladesh | 2.24% |
| European University of Bangladesh | 2.17% |
| Southeast University | 1.96% |
| Dhaka International University | 1.96% |
| Green University of Bangladesh | 1.96% |
| International Islamic University, Chittagong | 1.89% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 78.49% |
| 31-35 | 16.05% |
| 36-40 | 3.85% |
| 40+ | 1.26% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 21.95% |
| 20K-30K | 47.76% |
| 30K-40K | 19.35% |
| 40K-50K | 6.52% |
| 50K+ | 4.42% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 15.21% |
| 0.1 - 1 years | 14.44% |
| 1.1 - 3 years | 29.92% |
| 3.1 - 5 years | 17.10% |
| 5+ years | 23.34% |
