Support Engineer - Customer Support (Internet)

Job Description

Title: Support Engineer - Customer Support (Internet)

Company Name: PRISMA DIGITAL NETWORK LTD.

Vacancy: --

Age: 20 to 30 years

Location: Chattogram (Chattogram Sadar)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Computer Hardware/Network Companies
∎ Freshers are also encouraged to apply.

Published: 29 May 2025

Education:
∎ Diploma

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Have experience in customer support or data network
∎ Strong knowledge in network various Router, Switch such as Mikrotik, Cisco, etc.
∎

Responsibilities & Context:
∎ Deal directly with customers either by telephone or face to face.
∎ Response promptly to customer inquiries complains.
∎ Monitoring total system as well as network traffic and maintaining network equipment.
∎ Provide support, identify problems root causes, provide solutions accordingly and keep Records details of inquiries
∎ Instant report to supervisor and key persons who are related in same working domain.
∎ Overall ensure reliability of Internet service for Customer.
∎ Deal directly with customers either by telephone or face to face.
∎ Response promptly to customer inquiries complains.
∎ Monitoring total system as well as network traffic and maintaining network equipment.
∎ Provide support, identify problems root causes, provide solutions accordingly and keep Records details of inquiries
∎ Instant report to supervisor and key persons who are related in same working domain.
∎ Overall ensure reliability of Internet service for Customer.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy, If you think you're the right fit for this position, apply right away!

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Chattogram (Chattogram Sadar)

Read Before Apply:

Mannan Bhaban ( 5th floor) 156, Nour Ahmed Sarak Chattogram - 4000