Support Engineer - Customer Support (Internet)
Job Description
Title: Support Engineer - Customer Support (Internet)
Company Name: Bengal Broadband Limited
Vacancy: 2
Age: 20 to 35 years
Job Location: Dhaka (Banani)
Salary: Tk. 18000 - 25000 (Monthly)
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Computer Hardware/Network Companies
- Freshers are also encouraged to apply.
Published: 2025-10-05
Application Deadline: 2025-11-04
Education:
- Diploma in Computer in Computer Science & Engineering
- Bachelor of Science (BSc) in Computer Science & Engineering
- Certifications on ISP setup administration and monitoring, CCNA, MTCNA.
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Computer Hardware/Network Companies
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Age 20 to 35 years
- Only Male
- Have experience in customer support or data network.
- Strong knowledge in network various Router, Switch such as MikroTik, Cisco, etc.
Responsibilities & Context:
Deal directly with customers either by telephone or face to face.
Response promptly to customer inquiries complains.
Monitoring total system as well as network traffic and maintaining network equipment.
Strong knowledge in network various Router, Switch such as Mikrotik, Cisco,etc.
Provide support, identify problems root causes, provide solutions accordingly and keep Records details of inquiries
Instant report to supervisor and key persons who are related in same working domain.
Overall ensure reliability of Internet service for Customer.
Attend customer’s logical support.
Overseeing the safe installation of hardware and cabling system.
Performing regular checks on network hardware and software.
Responding to networks alerts and hardware malfunctions.
Diagnosing and troubleshooting network errors.
Tracking and documenting network issues and compiling incident reports.
Responding to user request and providing network training.
Managing system backups and network security protocols.
Job Other Benifits:
- Mobile bill,Medical allowance,Performance bonus,T/A
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 5.18% |
| Northern University Bangladesh | 3.86% |
| American International University Bangladesh (AIUB) | 2.89% |
| Dhaka International University | 2.77% |
| World University of Bangladesh | 2.41% |
| Green University of Bangladesh | 2.29% |
| Uttara university | 2.17% |
| Bangladesh University of Business and Technology | 1.69% |
| Southeast University | 1.57% |
| East West University | 1.45% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 86.14% |
| 31-35 | 10.24% |
| 36-40 | 1.57% |
| 40+ | 0.60% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 38.84% |
| 20K-30K | 56.57% |
| 30K-40K | 3.26% |
| 40K-50K | 0.97% |
| 50K+ | 0.36% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 33.37% |
| 0.1 - 1 years | 14.34% |
| 1.1 - 3 years | 26.99% |
| 3.1 - 5 years | 13.01% |
| 5+ years | 12.29% |
