Senior Manager - Network Operations & Support

Job Description

Title: Senior Manager - Network Operations & Support

Company Name: Bengal Broadband Limited

Vacancy: 01

Age: 26 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering, Telecommunication

Preferred Qualifications·

Professional certifications: CCNA, CCNP, MikroTik MTCNA / MTCRE, or equivalent.    

Working knowledge of FreeRADIUS and subscriber authentication systems.     

Understanding of ISP-level network security, DDoS mitigation, and firewall policies.

• At least 5 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP

• Age 26 to 45 years
• Only Male

Experience Requirements·        

Minimum 5 years of experience in ISP or Telecom network operations.       

At least 2 years of experience in a team lead, supervisory, or managerial capacity.

Requirements & Core Competencies·       

Advanced Routing & Switching: Hands-on expertise with BGP, OSPF, and MPLS. Must be fully capable of diagnosing and resolving complex routing issues independently.   

GPON Architecture: Solid working knowledge of GPON architecture, including OLT, ONU/ONT, splitter design, and optical signal budget calculations.      

Platform Mastery: Strong proficiency in MikroTik Router OS configuration and troubleshooting is mandatory. Practical experience with monitoring platforms.    

Crisis Management: Proven track record of running bridge calls and managing major network incidents under heavy pressure.

Communication Skills: Exceptional verbal and written communication in both Bengali and English. Ability to translate technical network faults into clear business language for senior leadership.

Job Context

Bengal Broadband Limited is seeking a dynamic, technically proficient, and leadership-driven Senior Manager - Network Operations & Support. This is a key role that bridges high-level network engineering with world-class subscriber support. The successful candidate will have ultimate ownership of our network’s live performance (uptime, routing, capacity) and the end-to-end quality of service experienced by our subscribers through 24/7 NOC operations, technical support, and field operations.

Job Responsibilities

NOC & Support Operations Leadership

·24/7 NOC Governance: Oversee round-the-clock shift-based NOC operations. Enforce strict shift handover disciplines, escalation matrices, and alert threshold tuning.

·Major Incident Command: Function as the incident commander for all P1 and P2 faults. Coordinate cross-functionally with Infrastructure, IT/Systems, and Field teams to restore service within SLA targets, while providing real-time updates to the CTO.

·Team & Field Care: Direct L1/L2 technical support staff and field technicians. Optimize dispatch scheduling, territory coverage, first-visit resolution rates, and spare parts inventory management.

·SLA & Root Cause Analysis: Own customer-facing metrics (MTTD, MTTR, CSAT). Conduct rigorous post-incident reviews for all major faults, implementing permanent corrective actions to lower overall ticket volumes.

·Tooling Ownership: Maintain and optimize the monitoring stack and helpdesk ticketing system configurations.

Network Operations & Infrastructure Management

·Network Availability Ownership: Guarantee maximum uptime across backbone, distribution, and last-mile layers, strictly targeting a 99.5%+ monthly availability threshold. Own all network-level incident responses.

·Upstream & Peering Management: Strategically manage peering sessions and transit bandwidth procurement from national and international carriers, including BTCL, NTTNs, IIGs, and NIX providers.

·Capacity Planning & Optimization: Proactively monitor utilization across all links and PoPs. Forecast saturation 60–90 days ahead to initiate upgrade protocols before any performance degradation impacts subscribers.

·Traffic & Route Optimization: Continuously analyze and refine traffic paths to achieve optimal performance and maximum cost efficiency across the network.

·Change & Vendor Management: Plan, coordinate, and execute critical network maintenance windows with zero-to-minimum subscriber impact. Manage relationships and enforce strict SLAs with equipment vendors (MikroTik, Huawei, Cisco, Juniper, ZTE) and bandwidth providers.

.Documentation: Ensure flawless maintenance of IP address plans, network topology diagrams, routing policies, and up-to-date PoP inventories.

·As per company policy.