Support Agent (Night Shift)

Job Description

Title: Support Agent (Night Shift)

Company Name: IT-Home Technologies

Vacancy: 3

Age: 22 to 35 years

Job Location: Kushtia (Kushtia Sadar)

Salary: Tk. 10000 - 18000 (Monthly)

Experience:

Published: 2026-04-06

Application Deadline: 2026-04-16

Education:

• Bachelor/Honors

• Age 22 to 35 years
• Only Male

• Fluency in English is a must for this role; candidates should be able to speak and understand

• English effectively.

• Excellent attention to detail and accuracy.

• Ability to work independently during night shift hours.

• Strong problem-solving and analytical skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Experience in back-office operations, payroll support, billing support, or data processing roles.

• Strong organizational and time-management skills.

• Ability to communicate professionally with global teams and stakeholders.

• Customer-focused mindset with a commitment to quality and timeliness.

• Flexibility to adapt to changing processes and deadlines.

• Review, validate, and process time and expense information in accordance with established policies and timelines.

• Ensure accuracy, completeness, and consistency of submitted records before final processing.

• Identify discrepancies, missing information, or errors and take corrective action promptly.

• Collaborate with cross-functional teams to resolve pay- and bill-related issues efficiently.

• Communicate clearly in English with internal stakeholders to clarify submissions, resolve exceptions, and provide updates.

• Send reminders and follow-ups to support timely submission of required information.

• Review and process correction requests while ensuring proper documentation and approvals.

• Perform audits, validations, and quality checks prior to finalizing payments.

• Maintain detailed records and adhere to service-level agreements and turnaround times.

• Escalate complex or unresolved issues to supervisors when necessary.

• Handle sensitive and confidential information with professionalism and discretion.

• Weekdays: 6 days in a week.

Job Conditions:

• Weekend: 1 day in a week.

• Work Schedule: Night Shift (8 PM to 7 AM).

• Training Period: Initial 2 months.

• Probation: 4 months after Training.

• Employment Status: Full Time

• Workplace: Work at office

• Festival Bonus: 2 (Yearly).

• As the final candidate, Salary will be BDT 25,000 after you finish 6 months of work.

• The breakdown is given below 10,000 BDT (Monthly) for first two months.

• Training Period 18,000 BDT (Monthly) for the next four-months. Probationary period 25,000 BDT (Monthly) after getting permanent.

• Complimentary Tea & Snacks.

• Friendly office environment.

• Opportunity to work with the foreign clients.

• Worker`s Profit Participation Fund - WPPF.

• Holiday Leave Encashment (Adjustable).

• Casual and Sick Leave.