Student Support Facilitator

Job Description

Title: Student Support Facilitator

Company Name: NexGen Global Group

Vacancy: 6

Age: At most 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 5000 - 7000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service,Call Center
• Freshers are also encouraged to apply.

• Diploma in Engineering
• Bachelor of Business Administration (BBA)
• Masters
• Diploma in Computer
• Bachelor of Science (BSc)

• At least 1 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service,Call Center
• Freshers are also encouraged to apply.

• Age At most 30 years
• Freshers are also encouraged to apply.

Education:

• University Students.

• Bachelor In any Discipline (IT, Civil)

• Who is looking for Internship opportunities.

Key Requirements:

• Administration duties.

• Customer service duties with international clientele.

• Ability to calm and control a situation.

• Minimum of 1 years’ previous experience in a training organization is preferred but not necessary.

• Must have own Laptop or device.

• Skills & Competencies

  • Strong communication skills, both written and verbal, especially with students using English as a second language.

  • Clear speaking skills.

  • High IQ including knowing when to use calmness and when to initiate and continue energy.

  • Ability to engage and motivate students with diverse learning needs.

  • Ability to manage many students (customers) at one time whether providing individualized support or implementing groups activities/tasks.

  • Competence in using online platform like Zoom.

  • Strong skills and ability to work well autonomously and as a team.

• Personal Attributes

  • Passion for personal and professional growth.

  • Organizational skills, time management and attention to detail.

  • Strong interpersonal skills and the ability to build positive engaging relationships/outcomes with students and colleagues.

  • Positive attitude and happy disposition.

Key Responsibilities

• Operations

  • Assist students and work with personnel in accordance to organizational policies and procedures.

  • Represent Global professionally and with respect to all stakeholders including students.

  • Use tools and resources efficiently and effectively.

  • Implement all instructions and tasks as requested.

  • Communicate issues with your Manager.

  • Provide reports as needed to authorize personnel.

  • Participate in the learning and continuous improvement of this job position.

  • Ensure your continuous improvement of details, accuracy and efficiency to meet KPIs of this job position.

  • Provide feedback for improvements to systems and resources when identified.

  • You will be monitored for performance and student support satisfaction.

• Student Support

  • Support students through their learning journey via live online session facilitation.

  • Provide students with guidance completing assessments regularly and on time.

  • Provide due dates and encourage submissions and re-submissions.

  • Address concerns/challenges as authorized to and report outcomes daily in live shared spreadsheets.

  • Escalate concerns/challenges if required depending on urgency and risk.

  •  Encourage participation and attendance. (Even if the student needs to just sit and get work/assessments done)

• Compliance

  • Collect and provide information a requested.

  • Ensure your practices remain compliant with global laws, such as privacy, deformation, IP theft and management, business best practices, etc.  (Visit iso.org for more information)

  • Implement all organizational policies and procedures as required for your position, including the completing of necessary reports and record keeping.

  • Participate as needed and when requested with validations.

  • Keep up to date with industry developments and raise necessary changes with your Manager. Moderate resources when and as requested.

About Us :

We are an Australian education company delivering high-quality education programs under Australian Education Standards. We work with international students from around the world and use digital systems to manage everything smoothly.

We’re building a remote support team in Bangladesh to help our Australian office with student admissions, data management, and system support.

• Weekly 2 holidays
• Salary Review: Yearly