Title: Sr./Service Engineer (Agri Machinery)
Company Name: ACI Motors Limited
Vacancy: --
Age: At least 25 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
BSC/Diploma in Automobiles/Power/Mechanical.
1–4 years of experience in a relevant field.
ACI Motors is looking for an experienced service professional to ensure after-sales service, spare parts support, customer satisfaction, and service revenue achievement for Agricultural Machinery in the assigned Area/Territory. Major Responsibilities are -
Monitor and coordinate regional service team to ensure quality after-sales service.
Evaluate team performance and allocate territory based on product population and expertise.
Distribute service, revenue, and spare parts budget among team members and dealers.
Plan and execute strategies to achieve service, revenue, and spare parts targets.
Develop and coach service personnel on technical, soft skills, apps, and attitude.
Analyze product failures, verify warranty claims, and prepare quality reports.
Improve customer and field-force satisfaction through regular field visits.
Develop and monitor secondary service networks, workshops, technicians, and dealers.
Plan and supervise service promotional activities.
Collect competitor service information and share monthly reports with headquarters.
Prepare daily, weekly, and monthly service reports.
Support sales and recovery activities as required.
Perform any other duties assigned by the supervisor.