Sr. IT Executive / IT Executive

Job Description

Title: Sr. IT Executive / IT Executive

Company Name: Naturo

Vacancy: 1

Age: 25 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Food (Packaged)/Beverage, E-commerce, E-commerce Startup, F-commerce

• Bachelor of Science (BSc) in Information Technology, Computer Science & Engineering

• 2 to 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Food (Packaged)/Beverage, E-commerce, E-commerce Startup, F-commerce

• Age 25 to 40 years
• Only Male

Educational Requirements:

• Bachelor's degree in Computer Science & Engineering (CSE), Information Technology (IT), Computer Science, or a related discipline.

• Diploma in Computer Engineering with relevant experience may also be considered.

Experience Requirements:

• Sr. IT Executive: 3–5 years of relevant experience.

• IT Executive: At least 2 years of relevant experience.

• Experience in manufacturing, FMCG, e-commerce, or call center environments will be preferred.

Additional Requirements:

• Strong knowledge of Windows Server, Active Directory, Microsoft Office, networking, and system administration.

• Hands-on experience with routers, switches, firewalls, VPN, and Wi-Fi management.

• Experience with CCTV systems, VoIP/IP telephony, CRM platforms, and IT infrastructure management.

• Knowledge of hardware troubleshooting, preventive maintenance, and data backup solutions.

• Strong analytical, troubleshooting, communication, and documentation skills.

• Ability to work under pressure and respond quickly to critical system issues.

• Willingness to travel between Head Office and Factory whenever required.

Key Responsibilities:

General IT Operations

• Provide day-to-day IT support to all users in factory, head office, and call center.

• Install, configure, and maintain desktop PCs, laptops, printers, and other IT peripherals.

• Manage user accounts, access controls, and system backups.

• Ensure smooth operation of LAN/WAN, Wi-Fi, and internet connectivity.

• Monitor and troubleshoot network issues to minimize downtime.

• Maintain IT asset inventory and perform regular audits.

• Install and update software and operating systems as required.

Factory IT Support

• Maintain and support production-related systems, and label printers.

• Coordinate with production and engineering teams to resolve system or network issues affecting manufacturing operations.

 Head Office IT Support

• Manage office network, printers, and server connectivity.

• Support management systems, email configurations, and communication tools.

• Ensure data security and backup management in coordination with the management.

• Ensure uptime of call center systems including VoIP, softphones, and CRM platforms.

• Monitor and maintain call routing, headset connectivity, and network performance.

• Provide timely support to agents and supervisors for system access or technical issues.

CCTV Maintenance & Service

• Regularly inspect and maintain all CCTV cameras and recording devices to ensure continuous operation.

• Troubleshoot camera, storage, and connectivity issues.

• Maintain CCTV footage archives and ensure compliance with data security and retention policies.

• Coordinate with vendors for installation or warranty claim.

Documentation & Reporting

• Maintain detailed logs of IT issues, resolutions, and maintenance schedules.

• Prepare periodic IT performance and incident reports.

• Support internal audits and compliance requirements related to IT and data security.

What We Offer

• Competitive compensation package.

• Two festival bonuses (100% of basic salary each).

• Annual increment based on performance evaluation.

• Professional development and growth opportunities.

• Partially subsidized lunch with daily snacks, tea, and coffee.

• Weekly day off (1 day).

• Opportunity to grow with a mission-driven company.