Job Description
Title: Sr. Executive-Ticketing & Reservation
Company Name: SL Travel Expert ltd.
Vacancy: 5
Age: 25 to 40 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Airline, Group of Companies
Published: 7 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
Responsibilities & Context:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA, ADM policies and ATAB regulations.
∎ Maintain all IATA accreditation documents.
∎ A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, ticket issuing, reissuing & refund using IATA GDS (Sabre / Galileo / Amadeus), manage bookings.
∎ Job Responsibilities:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA, ADM policies and ATAB regulations.
∎ Maintain all IATA accreditation documents.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ SL Travel Expert ltd.
∎ 2nd Floor,House-79,Block-J,Chairmanbari, Banani,Dhaka-1213
Address::
∎ 2nd Floor,House-79,Block-J,Chairmanbari, Banani,Dhaka-1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 May 2025
Category: Hospitality/ Travel/ Tourism
