Sr. Executive (Customer Service Dept. – Import, Indenting & Shipping)

Job Description

Title: Sr. Executive (Customer Service Dept. – Import, Indenting & Shipping)

Company Name: Shan Sabil (BD) LTD..

Vacancy: 1

Age: At least 26 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 3 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Minimum Bachelor Degree in any discipline

• 2 to 3 years
• Freshers are also encouraged to apply.

• Age At least 26 years

Required Skills

• Skill in written and verbal communication both in English and Bangla
• Computer skills in English and Bangla ( MS Word and Excel & Others )
• Good communication and motivational skills
• Familiar with email, internet and browsing

Experience:

• At least 2-3 years experience in related post
• Fresh candidates can also apply

Other Requirements :

• Written commitment showing willing to work at least for 3 (three) years.
• Ability to work under pressure

Job Responsibilities - (Indenting & Import):

• To communicate through email, phone and letter with the customers and marketing garment related machineries, accessories and raw materials
• To explore probable customers, expand range of customers/clients through motivational approaches
• To receive and provide technical information from and to the existing clients related to garment accessories, machineries, raw materials and product.
• To follow up of existing customers through regular phone call, email and address their needs and requirement sending company’s engineering team.
• To prepare price quotations, document service statistic and prepare quarterly and annual progress /performance reports of the company.
• To facilitate and provide logistic support to other staff members of the company in performing their duties smoothly.
• To develop image and credibility of the company through skillful and effective communication with the customer, clients and beneficiaries.
• Any other job assigned by the Managing Director

Job Responsibilities - (Shipping Forwarding):

• Handle customer inquiries, bookings, and shipment coordination for air and sea freight (FCL/LCL).
• Liaise with shipping lines, carriers, and overseas agents for smooth cargo movement.
• Prepare and review shipping documentation including BLs, invoices, packing lists, etc.
• Ensure timely and accurate data entry in the system and update shipment tracking (Vessel Schedule/Booking/Shipment Advise/IGM Submission/ LCL un-stuffing & tally follow up, DO & NOC Issue Sea & Air).
• Maintain proactive communication with clients, resolving queries and issues promptly.
• Follow up closely with the sales and operations teams to ensure service excellence.