Software Support Executive

Job Description

Title: Software Support Executive

Company Name: Skycommerce

Vacancy: 2

Age: 22 to 30 years

Job Location: Dhaka (Uttara)

Salary: Tk. 20000 (Monthly)

Experience:

• At least 1 year

Published: 2026-09-13

Application Deadline: 2026-09-23

Education:

• Bachelor of Science (BSc) in Computer Science, Computer Science & Engineering
• North South University,Daffodil International University,BRAC University,American International University Bangladesh,Ahsanullah University of Science and Technology students will get preference

Working experience with WordPress or Shopify.

Requirements:

• At least 1 year

Skills Required: ChatGPT,Customer Relationship,Customer Support through Phone,Expertise on Customer Relationship Management (CRM) handling.,Figma,IT Support Service,Shopify,UX and UI Designing,WordPress

Additional Requirements:

• Age 22 to 30 years
• Only Male

Responsibilities & Context:

• Provide technical support and assistance to our customers

• Understand customer issues and provide clear and effective solutions

• Assist customers with software features, settings and day-to-day usage

• Communicate with customers through phone, WhatsApp, Facebook and other digital channels

• Troubleshoot basic website, domain, hosting and e-commerce-related issues

• Identify, investigate and document technical issues reported by customers

• Maintain proper records of customer issues, solutions and follow-ups

• Maintain and update customer information, communication history and follow-up records in the CRM

• Regularly follow up with customers to understand their experience and provide necessary assistance

• Identify inactive or less-engaged customers and take initiatives to re-engage them

• Build and maintain positive relationships with customers to improve customer satisfaction and retention

• Collect customer feedback and communicate important feedback to the relevant teams

• Track customer issues, requests and follow-ups to ensure timely resolution

• Understand basic UI/UX principles and provide suggestions for improving user experience

• Use AI tools such as ChatGPT, Gemini and other AI tools to improve productivity, troubleshooting and daily workflow

• Perform other technical support, customer relationship-related tasks assigned by management

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Engineer/Architects