Software Support Engineer/ Deployment Engineer
Job Description
Title: Software Support Engineer/ Deployment Engineer
Company Name: Divine IT Limited
Vacancy: 2
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Computer
∎ Bachelors Degree in CSE/ Electrical / Electronic/ Engineering or its equivalent Qualification Professional Certifications in RHCE/CCNA/DBA/CEH will get preference
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support, Database Administrator (DBA), IT Security, IT Support Service, Software Company, Technical Support
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Software Company
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Interact daily with customers in order to identify, document, and resolve customer issues timely and provide reliable & professional service
∎ Interact with various functional departments to provide timely and accurate solutions to end customers
∎ Research and integrate new leading-edge technologies
∎ Deal directly with customers either by telephone, electronically or face to face
∎ Respond promptly to customer inquiries and problems
∎ Handle and resolve customer complaints including technical problems
∎ Obtain and evaluate all relevant information to handle inquiries and complaints by clients
∎ Direct requests and unresolved issues to the designated resource
∎ Keep records of customer interactions and transactions
∎ Communicate and coordinate with internal departments
∎ Follow up on customer interactions
∎ Ensure the stability and uptime of Production applications and integrations.
∎ Act as subject matter expert on current production state, advising and informing new development efforts.
∎ Interact with internal business users to understand, prioritize, and communicate statuses of issues.
∎ Implement code changes to make production state more stable and efficient.
∎ Implement enhancements that don't require full project life-cycles.
∎ Upkeep documentation on production state.
∎ Help to ensure consistency of code practices and perform code audits.
∎ Stay current on advancements in the software development field and help to keep technology vibrant, innovative, and competitive.
∎ Not Limited to RHEL, RHEV, CENTOS, SuSe, VMWARE, WINDOWS, ORACLE, POSTGRES, CISCO, IBM, SOPHOS, Shell Programming
Additional Requirements:
∎ Age 20 to 30 years
∎ Only males are allowed to apply
∎ Must be a configuration master of any operating system, web server and database system
∎ Must have experience in providing remote technical support to external client base for Python & JAVA based applications.
∎ Must have experience in Network & Infrastructure Design
∎ Strong understanding the Microsoft Windows & Linux environment (client and server).
∎ Familiarity with Web Content Management & support ticket system or CRM tools.
∎ Excellent critical thinking, troubleshooting and problem solving skills.
∎ Strong communications skills in English (oral and written).
∎ Excellent customer service, organization, and time management skills.
∎ Must be able to multi-task in a fast-paced dynamic environment.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company Policy
Application Deadline: 8 Oct 2020
Company Information:
∎ 8 Sep 2020
∎ Divine IT Limited
∎ Address : F. Haque Tower, Level 7, 107 Bir Uttam C.R Datta Road, Dhaka-1205
∎ Web : www.divineit.net
∎ Business : An Information Technology(IT) power house that conveys state-of-the-art technologies in the areas of integrated business solutions, system applications, product development, and communications & network management services with outstanding quality, competence, and performance.
By learning the demand of prospective clients, we are capable to deliver smarter and integrated solutions that automate operations, reduce cost, maximize productivity, streamline processes, and realize performance improvements.
PrismERP is the signature product of Divine IT Limited. It is all about an integrated business solutions.
Divine IT Limited welcomes competent & dynamic personnel from wide area of open computing field. It aims to be creative and foster innovation for the benefit of our customers.
It also committed to work with employees friendly atmosphere that encourages them to be open and free expression of innovative ideas.
Category: IT/Telecommunication
Read Before Apply: Interested candidates are requested to send CVs as attachment only mentioning Job Title in the mail subject. Otherwise application will not be accepted.
Source: bdjobs.com
Deadline Expired on 8th Oct 2020
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