Social Media Moderator

Job Description

Title: Social Media Moderator

Company Name: Leading edge

Vacancy: 02

Age: 24 to 32 years

Job Location: Dhaka (Mohakhali)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Furniture, Shop/Showroom
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Marketing

• 1 to 3 years
• The applicants should have experience in the following business area(s): Furniture, Shop/Showroom
• Freshers are also encouraged to apply.

• Age 24 to 32 years
• Only Female

• Experience in the furniture or interior design industry is preferred.

• Candidates with experience in social media moderation will be prioritized, and educational qualifications may be considered accordingly.

• Provide customer support through online communication.

• Respond promptly and professionally to user inquiries, comments, and feedback.

• Manage social media and e-commerce platforms (Facebook, WhatsApp, Instagram, Daraz).

• Build and maintain relationships with clients by providing information, offering guidance, recommending new products, and suggesting service improvements.

• Identify and report potential issues, including spam, harassment, and inappropriate content.

• Track and report on key metrics related to social media moderation.

• Collaborate closely with the Digital Marketing team to align community feedback with content strategy.

• Ensure proper service and after-sales support for clients.

• Generate price quotations, sales reports, and customer information when necessary.

• Drive online sales and gather customer feedback.

• Possess strong interpersonal skills to engage effectively with customers and colleagues.

• Perform other duties as assigned.