Service Supervisor

Job Description

Title: Service Supervisor

Company Name: Cityscape International Ltd

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Bachelor's degree in business administration or hospitality is advantageous.

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Cafe, Hotel, Restaurant

Job Responsibilities:
∎ Responsible for supervising and coordinating the work of the waiter/Waitress. This includes assigning tasks, monitoring performance, and providing guidance and feedback to ensure high-quality service delivery.
∎ Train new waitstaff members on restaurant policies, procedures, and service standards.
∎ Enforce and maintain the restaurant's service standards and ensure that all staff members adhere to them. This includes monitoring the quality of customer service, addressing any issues or complaints, and taking corrective actions when necessary.
∎ Responsible for creating work schedules for the Waiter/Waitress, taking into account staffing levels, business needs, and employee availability.
∎ Interact with customers, welcoming them, assisting with seating, and addressing any concerns or special requests. It is important to ensure that customers have a positive dining experience.
∎ Monitoring and managing inventory levels for front-of-house supplies, such as menus, utensils, and condiments. This involves placing orders, coordinating with suppliers, and keeping track of stock levels.
∎ Ensure that all staff members follow proper health and safety guidelines, including sanitation, food handling, and workplace safety protocols. Regular inspections and adherence to hygiene standards are important in maintaining a safe environment.
∎ Encouraging teamwork and fostering a positive work environment is essential. You will promote effective communication, cooperation, and collaboration among the waitstaff and other departments, such as the kitchen staff and management.
∎ Conducting performance evaluations for waiter/Waitress, providing constructive feedback, and recognizing outstanding performance are important aspects of this role. Identifying areas for improvement and implementing appropriate training or development plans is also part of your responsibilities.

Additional Requirements:
∎ Age 27 to 34 years
∎ Previous experience as a Restaurant Supervisor or in a similar supervisory role
∎ Strong leadership and communication skills
∎ Exceptional customer service skills
∎ Ability to work effectively in a fast-paced environment
∎ Knowledge of food and beverage operations, including menu planning and wine pairing
∎ Familiarity with POS systems and restaurant management software
∎ Ability to handle difficult situations and resolve conflicts
∎ Flexibility to work evenings, weekends, and holidays as required
∎ Food Safety Certification is preferred

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 13 Jun 2023

Company Information:
∎ 24 May 2023
∎ Cityscape International Ltd
∎ Address : 53 Gulshan Avenue, Dhaka-1212
∎ Web :
∎ Business : Cityscape International Limited has taken a commendable green initiative to help fight and prevent Global Warming, in the process of a challenge to pioneer the very first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, in Bangladesh, and which is just the beginning of our story.
Hence, inspired by the 50 years of entrepreneurial success of a business legacy, the management team of Cityscape International Limited has focused on building construction with a commitment to rightfully meet the expectations of both our customers and investors.
CIL has already achieved the ISO 9001:2008 Quality Management System (QMS), ISO 14001:2004 Environmental Management System (EMS), and OHSAS 18001:2007 Occupational Health & Safety Management System (OHSMS) certification. Nonetheless we are also in the process of achieving ISO 50001:2011 Energy Management Systems (EMS) and LEED (Leadership in Energy and Environmental Design) Platinum certification from the U.S. Green Building Council. Our flagship project of the first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, conveniently located at 53 Gulshan Avenue, Dhaka, stands as our testimonial of salute to the nature.

Category: Others


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