Service Incharge

Job Description

Title: Service Incharge

Company Name: Tycoon Hi-Tech Park Ltd.

Vacancy: 4

Age: At least 20 years

Job Location: Anywhere in Bangladesh, Dhaka, Kushtia

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances,Mobile Accessories,Shop/Showroom

• Diploma
• Bachelor/Honors

• At least 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances,Mobile Accessories,Shop/Showroom

• Age At least 20 years
• Only Male

• Must have practical experience in the following departments.

• Good knowledge on Microsoft office

Overseeing Service Operations

• Managing and supervising service department activities.
• Ensuring service delivery aligns with company standards and customer expectations.
• Managing service schedules and ensuring services are completed on time.

Team Management

• Supervising and leading the service team (e.g., technicians, customer service staff).
• Providing training and development opportunities for team members.
• Ensuring that the team follows safety and operational guidelines

Customer Interaction

• Handling customer inquiries, complaints, and feedback.
• Ensuring high customer satisfaction levels by resolving issues efficiently.
• Acting as the point of contact for customer service-related concerns.

Maintenance & Repair Management

• Overseeing the maintenance, repair, and service of products or equipment.
• Ensuring that all repairs and services are performed to the highest standard.
• Keeping track of spare parts and necessary tools for service delivery.

Inventory Management

• Managing service inventory, including tools, spare parts, and equipment.
• Ensuring that necessary stock levels are maintained for smooth operations.
• Ordering and managing stock based on the needs of the service team.

Documentation & Reporting

• Keeping accurate records of all service jobs, including work completed, parts used, and time spent.
• Preparing regular reports on service operations, performance metrics, and customer satisfaction.
• Ensuring compliance with all service documentation, contracts, and agreements.

Budget & Cost Control

• Managing the service department budget.
• Ensuring that the service department operates within budgetary constraints.
• Identifying cost-saving opportunities without compromising service quality.

Quality Control

• Ensuring that services meet industry standards and company quality expectations.
• Implementing quality checks and improvement processes for service delivery.
• Conducting periodic audits or evaluations of service outcomes.

Process Improvement

• Continuously assessing and improving service processes.
• Identifying opportunities for workflow optimization and increasing efficiency.
• Incorporating customer feedback into service improvement plans.

Coordination & Communication

• Collaborating with other departments (e.g., sales, logistics, inventory) to ensure smooth service delivery.
• Communicating service progress to senior management and other stakeholders.

• T/A,Mobile bill,Provident fund,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2