Job Description

Title: Senior Technical Officer - Case Management

Company Name: International Rescue Committee (IRC)

Vacancy: Not specific

Job Location: Cox's Bazar (Ukhia)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Minimum Bachelor Degree in women’ studies, social work, social sciences, other relevant field

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ The Senior Technical Officer – Case Management provides technical supervision to the WPE Case Workers and in order to ensure that basic, essential support to the case management for vulnerable women and girls (including survivors of gender-based violence- GBV) is provided according to the guiding principles and the survivor-centered approach to adhere to standard methodologies. The Senior Technical Officer – Case Management will support the mainstreaming of these approaches throughout the wider Emergency Protection Response through close coordination with the IRC WPE team in particular to ensure safe and quality referrals for GBV survivors to health services, also to the other service providers as well. They will receive on the job mentoring and training to fulfil their role.
∎ Job Location: Ukhiya, Cox`s Bazar
∎ Contract Length: 30th April 2022 (with possibility of Extension)

Job Responsibilities:
∎ Technical Quality Reinforce adherence to the GBV guiding principles and women-, girl- and survivor centered support. This includes supporting and coaching Case Workers technical competence and practice, promote wellbeing and enable effective and supportive monitoring Case Workers.
∎ Ensure support for women and adolescent girls, including psychological first aid (PFA), safe referrals and information sharing, adheres to best-practice principles when working with women and girl survivors of GBV
∎ Align with internal and inter-agency Protection against Sexual Exploitation and Abuse (PSEA) policies and procedures, reporting SEA through the IRC mechanisms
∎ Oversee the use of the case management system across the organization.
∎ Extract, analyze, and manipulate data from the case management system for the purpose of presenting it to senior management.
∎ Ensure documentation of cases and follow-up processes including case file review weekly.
∎ Develop and support the implementation of service mapping and service quality audits so the case workers have up to date and detailed information for referrals.
∎ Ensure quality of care through GBVIMS+
∎ Staff Supervision and Development:
∎ Directly supervise, and provide ongoing mentoring and support to the case workers as they provide services to women and girls. This will include: survivor-centered PFA, referrals, information sharing on services and support, service mapping and service quality audits when not deployed to an emergency to ensure accurate information.
∎ Hold daily planning and debriefing sessions case workers in particular to gain learning and feedback from the WPE team.
∎ Mentor and support staff professional development and foster a positive team spirit to encourage innovative and quality programming
∎ Identify training needs for the WPE team and support the organization and facilitation of training to meet those needs, in collaboration with the Technical Manager - Case Management
∎ Implementation:
∎ Work closely with WPE staff to design activities that respond to needs and priorities identified by women and adolescent girls
∎ Prepare and maintain/update detailed work plan(s) that support and achieve activities
∎ Develop and support the implementation of service mapping and service quality audits so that WPE staff have up to date and detailed information for referrals
∎ Conduct regular field visits to support the implementation of activities with WPE case workers giving supportive feedback and guidance as part of the mentoring process
∎ Give guidance to the case workers in making safe, confidential and timely referrals to services in line with the survivor-centered principles
∎ Ensure the whole team is adhering the formal GBV referral pathways and are providing feedback to you on the functioning of this for action and forwarding to the Technical Manager - Case Management
∎ Ensure quality referrals between the MMT Health team, Emergency Child Protection and Emergency WPE Officers for the coordinated, confidential and safe support to women and girl survivors of GBV according to the internal MMT referral procedures
∎ Monitoring, Reporting & Administrative Support:
∎ Ensure that all data collection (paper and electronic) reporting tools are used accurately on every day, and are then provided on schedule to relevant staff (i.e. M&E Officer/Manager)
∎ Monitor daily/weekly data collection to ensure that the data is managed in safe and ethical ways
∎ Prepare and submit weekly and monthly work plans in a timely manner, and incorporate supervisor feedback as requested
∎ Compile weekly data and narrative activity report for submission
∎ Ensure that all relevant financial, supply chain, human resources and other administrative documentation is accurately completed and submitted
∎ Coordination & Representation:
∎ Identify concerns related to and support adherence to GBV referral protocols by all relevant organizations and agencies; report up to the Technical Manager - Case Management
∎ Maintain effective working relationships with relevant partners including community-based protection mechanisms and other service providers (in particular the Protection Emergency Response Units) to work collaboratively for a quality survivor-centered response
∎ Represent the IRC WPE team in camp-based coordination forums, giving updates on WPE activities, wider guidance on survivor-centered approaches and advocating for the safety and well-being needs of women and girls in the response

Additional Requirements:
∎ At least 2-3 years of experience needed in the field of Gender and/or GBV
∎ Professional experience in counselling and implementing activities for women and girls or proven engagement in women’s rights/groups is desirable, not essential.
∎ Experience in GBV with a specific focus in supporting women and girl survivors of male violence
∎ Experience in supervising GBV staff – highly desirable
∎ Understanding of the impact and dynamics of men’s violence against women and girls, and a strong interest in working on women and girls’ protection and empowerment
∎ Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer or paid work
∎ Demonstrated ability to maintain confidentiality and respect for clients all times is essential
∎ Experience facilitating trainings and workshops and mentoring others
∎ Positive and professional attitude, including ability to lead and work well in a team setting
∎ Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
∎ Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well
∎ Excellent communication and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background and diversity
∎ Strengths in listening, empathy, flexibility, and creativity
∎ Familiarity with principles of monitoring and evaluation. Experience in writing brief narrative reports
∎ Computer literacy, including Microsoft Word and Excel
∎ Good working knowledge of language spoken by population in need, plus English language

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ Two bonuses in a year equivalent to two basic salaries

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 May 2021

Company Information:
∎ 27 Apr 2021
∎ International Rescue Committee (IRC)
∎ Address : 1st floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar
∎ Web : https://www.rescue.org/
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Category: NGO/Development

: Standard of Professional ConductIRC and IRC employees are required to abide by the values and principles outlined in the IRC Way - Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.Gender Equality & Equal OpportunityWe are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?