Senior Program Support Officer
Job Description
Title: Senior Program Support Officer
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Bachelor's degree required in relevant field.
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ Country: Bangladesh
∎ Department: Program Support/ RSC Asia
∎ Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: RSC-Asia, Cox`s Bazar Office, Bangladesh.
∎ Reporting to: Program Support Manager
∎ Expected Start Date: At Earliest
∎ Certification: N/A
∎ Program Brief: Founded in 1933, International Rescue Committee (IRC) is one of the world`s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.
∎ The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department-managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.
∎ Purpose: The Senior Program Support Officer (Sr. PSO) is responsible for case creation, pre-screen and USCIS interview scheduling, call list creation and distribution. The Sr. PSO will assist in monitoring and analyzing the pipeline, ensure targets are met, and future circuit rides are coordinated as planned in close coordination with the Program Support Manager. The position will also support fellow Program Support team members by providing back-up support as needed.
Job Responsibilities:
∎ Case Creation & Scheduling:
∎ Create refugee cases in START to be submitted and authorized for USRAP processing.
∎ Schedule cases for DNA, pre-screening, USCIS and follow-up circuit rides in line with established targets and deadlines.
∎ Perform routine quality control (QC) procedures on case creations and schedules.
∎ Report and assist regularly with Program Support Manager to ensure case preparation targets are in line with case creation, scheduling targets, and that final schedules are accurate.
∎ Collaborate with relevant RSC staff to ensure all necessary circuit ride arrangements are finalized.
∎ Submit call lists to relevant program and/or program support staff and stakeholders regarding applicant appointments in a timely manner.
∎ Record accurately case call lists, SCH IDs, and relevant guidelines in the designated location in shared drive.
∎ Send a regular report of quality check trends detected from Case creation& Scheduling analysis of both the physical files and data in START.
∎ Records / Library:
∎ Support to implement systematic management of record (file) movement within RSC Asia's processing locations in Bangladesh.
∎ Assist to monitor and perform quality checks to ensure accurate codes in both library and/or the RFID system accurately corresponds with the barcode label on each case folder.
∎ Support to lock and secure Cox's Bazar library access and ensure security of all case files.
∎ Assist to review library authorization access quarterly for authorized library personnel.
∎ Support to monitor management of the record library organization and keep the library tidy and clean.
∎ Provide back up the Records Officer for records and file library management.
∎ Operational Functions & Others:
∎ Monitor and notify Program Support Manager of a renewal of contract, vendors' ATC validity.
∎ Assist to fellow Program Support members as needed.
∎ Perform other duties as assigned by supervisor, in line with scope of work.
∎ Others:
∎ Other duties as assigned by supervisor or Senior Program Coordinator.
∎ Staff Management
∎ Provide onboarding training for new staff and refresher training for team members in case creation, records maintenance, and scheduling tasks in line with necessary USRAP processing guides.
∎ Directly supervise and support the Program Support Officers.
∎ Provide performance feedback on a timely and regular basis.
∎ Conduct mid-year and annual Performance Evaluations.
∎ Act as a champion and ensure staff adhere to The IRC Way: Standards for Professional Conduct.
∎ Communication
∎ Support to collaborate with Interpreter Services Manager/team to ensure interpreters are scheduled accurately for RSC Asia pre-screening and USCIS interviews as needed.
∎ Support to coordinate with operations team for file shipment to all RSC Asia's processing locations within Bangladesh and internationally.
Additional Requirements:
∎ At least 5 (five) years of relevant professional experience.
∎ Experience on data or MIS related tasks is preferred.
∎ Resettlement processing or other NGO experience is preferred.
∎ Previous work in a multicultural environment is preferred.
∎ High level of professionalism while carrying duties per the USRAP Integrity and Compliance guidelines.
∎ Demonstrated ability to effectively manage time and meet deadlines and work well under pressure in a fast-paced team environment.
∎ Ability to support activities through good listening and analytical skills.
∎ Able to juggle multiple tasks simultaneously.
∎ Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, interpreters and refugee clients.
∎ Excellent interpersonal and cross-cultural communication skills
∎ Flexible and willing to learn and take on new tasks.
∎ Mature, positive attitude and able to work under pressure.
∎ Excellent verbal and written English language skills required.
∎ Working knowledge of a Rohingya language is required.
∎ Computer Literacy - competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook desired
Compensation & Other Benefits:
∎ Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Jan 2024
Company Information:
∎ 28 Dec 2023
∎ International Rescue Committee (IRC)
Category: NGO/Development
:
Deadline Expired on 6th Jan 2024
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