Senior Officer, HVAC Service

Job Description

Title: Senior Officer, HVAC Service

Company Name: Transcom Electronics Limited.

Vacancy: --

Age: At least 26 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Lamps, HVAC System

• Bachelor’s Degree / Diploma in Mechanical Engineering, Electrical Engineering, or relevant discipline.

• HVAC-related technical certifications will be considered an added advantage.

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Lamps, HVAC System

• Age At least 26 years

• Strong technical knowledge of HVAC systems including VRF, Chillers, AHU, FCU, Split Units, and Ventilation systems.

• Ability to diagnose and resolve HVAC technical issues efficiently.

• Basic understanding of electrical and mechanical troubleshooting.

• Good communication and customer handling skills.

• Proficiency in MS Office Suite and service reporting documentation.

• Strong problem-solving and teamwork capability.

• Willingness to travel to customer sites for service support activities.

• Provide after-sales service support for HVAC systems and equipment.

• Conduct troubleshooting, maintenance, repair, and servicing of HVAC systems including VRF, Chillers, AHU, FCU, Split Units, and Ventilation systems.

• Attend customer complaints and ensure timely resolution of technical issues.

• Coordinate with customers and service teams for preventive and corrective maintenance activities.

• Perform site inspections and diagnose technical problems efficiently.

• Prepare service reports, maintenance records, and customer feedback documentation.

• Ensure proper installation support, testing, and commissioning activities when required.

• Coordinate with spare parts and procurement teams to ensure material availability for servicing.

• Maintain strong relationships with customers through professional service delivery.

• Ensure compliance with safety standards, company policies, and service procedures.

• Support AMC (Annual Maintenance Contract) activities and follow-up with customers.

• Provide technical guidance and support to junior technicians and service staff.

• Monitor service schedules and ensure timely completion of assigned tasks.

• Assist in preparing service quotations and maintenance proposals when required.

• Ensure high customer satisfaction through effective communication and quality service support.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2