Senior Inquiries and Outreach Officer
Job Description
Title: Senior Inquiries and Outreach Officer
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Bachelor's degree required in relevant field.
Job Context:
∎ Founded in 1933, International Rescue Committee (IRC) is one of the world`s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.
∎ The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department-managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.
∎ The Senior Inquiries and Outreach Officer is responsible for monitoring and responding to routine refugee case status inquiries submitted via e-mail, phone, letter and the RSC Asia`s online Case Status Inquiry website (CaSI). Inquiries may be submitted directly by refugees or third parties. The Senior Inquiries and Outreach Officer also provides general information about the USRAP to refugees. This position will ensure that case related updates provided by refugees or USRAP partner agencies are accurately recorded in into START, and flagged for follow-up as appropriate. The Senior Inquiries and Outreach Officer projects the professional image of RSC Asia through telephone, email and in-person interaction with refugees.
∎ Department: Program Support, RSC Asia
∎ Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: RSC Asia, Cox`s Bazar Office.
∎ Reporting to: Program Support Manager
∎ Expected Start Date: At Earliest
Job Responsibilities:
∎ Implement all required USRAP policies and procedures including but not limited to all START Processing Guides, the Integrity and Compliance guidelines and the established local best practices.
∎ Respond to refugee or third-party inquiries submitted online, via phone, email, letter and/or in-person encounters within established time frames, and within the framework of all USRAP guidelines.
∎ Provide refugee applicants with accurate, general information about the USRAP, and/or with their case specific information.
∎ Develop and implement weekly monitoring reports and tools to provide ongoing analysis of processing priorities.
∎ Conduct follow-up activities for cases that are prioritized for processing by Casework and/or Case Processing team including updating in START to ensure timely transition of cases to next processing stage.
∎ Perform quality control work on actioned cases daily.
∎ Travel independently to locations within Bangladesh to conduct inquiries and outreach session.
∎ Provide counseling on case status and in some cases, final case decision by USCIS.
∎ Ensure accurate data entry into START in accordance with USRAP guidelines, and accurate dissemination of information received to relevant staff
∎ Seek guidance and communicate with appropriate staff to resolve more complex case issues.
∎ Keep immediate supervisor informed of developments in daily inquiries, including any urgent inquiries.
∎ Other duties as assigned by supervisor.
Additional Requirements:
∎ At least 3 (three) years of relevant professional experience including database management and record keeping required.
∎ Previous customer service experience required.
∎ Resettlement processing, interview experience, or other NGO experience is preferred.
∎ Previous work in a multi-cultural environment is preferred.
∎ Both team and detail oriented; flexible and able to work in fast-paced, multi-cultural environment.
∎ Able to function effectively in a complex office environment and set appropriate priorities; manages time well to meet deadlines.
∎ Ability to carry out responsibilities independently with minimal technical support.
∎ Must be a patient and good communicator who can identify problems and pro-actively seek solutions.
∎ Prior experience working with interpreters is preferred.
∎ Willing and able to travel to and work in remote locations such as refugee camps
∎ Excellent verbal and written English language skills required.
∎ Working knowledge of a Rohingya language is desirable.
∎ High level of computer literacy and proficient in MS Office applications (Word, Excel, Power Point, Outlook) is required.
∎ Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
∎ Certification: N/A
Compensation & Other Benefits:
∎ Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Jun 2023
Company Information:
∎ 12 Jun 2023
∎ International Rescue Committee (IRC)
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.
Category: NGO/Development
:
