Senior Information Officer

Job Description

Title: Senior Information Officer

Company Name: International Rescue Committee (IRC)

Vacancy: --

Location: Cox's Bazar (Ukhia)

Salary: Negotiable

Experience:
∎ At least 3 years

Published: 19 Nov 2024

Education:
∎ Master’s in Development Studies, Journalism, Mass Communication, Social Work or related field.

Requirements:

Additional Requirements:
∎ Minimum of 3 years of professional experience working ideally with refugees or displaced people in the information providing services, digital communications or a related field.
∎ Excellent verbal and written communication skills, as well as an overall ability to be clear and concise in all communications.
∎ An understanding of the power and importance of accurate information and the ability to exercise excellent judgment in ensuring all answers are accurate.
∎ Strong organizational and time-management skills; proven ability to prioritize and deliver on time and ability to handle multiple tasks at a time.
∎ Excellent reporting/documenting and analytical skills.
∎ Proven knowledge on Adobe Photoshop and Illustrator would be an asset.
∎ Knowledge of Zendesk or experience using a CMS would be an asset.
∎ Strong analytic problem-solving skills.
∎ Ability to work both independently and in a dynamic, cross-functional team.
∎ Demonstrated ability to work effectively with stakeholders at all levels.
∎ Team player and has experience in managing field team(s).
∎ Strong computer proficiency and well-acquainted with basic software tools - navigate autonomously in Windows, Android, Microsoft Office Suite, and Google docs.
∎ Requirements
∎ Minimum of 3 years of professional experience working ideally with refugees or displaced people in the information providing services, digital communications or a related field.
∎ Excellent verbal and written communication skills, as well as an overall ability to be clear and concise in all communications.
∎ An understanding of the power and importance of accurate information and the ability to exercise excellent judgment in ensuring all answers are accurate.
∎ Strong organizational and time-management skills; proven ability to prioritize and deliver on time and ability to handle multiple tasks at a time.
∎ Excellent reporting/documenting and analytical skills.
∎ Proven knowledge on Adobe Photoshop and Illustrator would be an asset.
∎ Knowledge of Zendesk or experience using a CMS would be an asset.
∎ Strong analytic problem-solving skills.
∎ Ability to work both independently and in a dynamic, cross-functional team.
∎ Demonstrated ability to work effectively with stakeholders at all levels.
∎ Team player and has experience in managing field team(s).
∎ Strong computer proficiency and well-acquainted with basic software tools - navigate autonomously in Windows, Android, Microsoft Office Suite, and Google docs.

Responsibilities & Context:
∎ Coordinate to acquire required information, analyze, and prepare to disseminate and responsively provide to the clients through client-oriented and protection concerns related to community awareness (in the host and refugee community).
∎ Well versed expertise in content creation and using adobe creatives.
∎ Prepare IEC materials and social media content, including providing administrative support to the Signpost Bangladesh online platforms.
∎ Regularly coordinate and update the provided information services and clients’ details in the IRC database system and follow up systematically.
∎ Provide feedback on (and translate noteworthy questions into English if required) and write an analysis (including responses to individual questions, trends in conversation, and information gaps) as per the guidance and reporting format.
∎ Coordinate with the Local Government Authority to set up an information hub at the Union Digital Centre.
∎ Run the digital platform to provide user-focused information in local languages through context-appropriate channels such as social media in coordination with the Editorial Manager.
∎ Support to the Information Officers in response to the questions/queries/feedback received at the information hub/household through online/offline information platforms (containing articles and service maps) and Communication with Community guidelines.
∎ Prepare weekly/monthly/quarterly reports and project progress reports, i.e., success stories.
∎ Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis and conduct local level advocacy.
∎ In collaboration with the Editorial Manager and the frontline staff team, develop thorough, well-researched response and information services.
∎ Coordinate and analyze information gaps amongst communities (host and refugee populations) to feed into future content creation.
∎ Coordinate with the protection focal points at the respective Camps to be up to date with all the new information, put it out on an ongoing basis, and attend regular platforms as required.
∎ Initiates capacity building initiatives for the CBP, volunteers, community leaders, and service providers.
∎ Prepare monthly reports on access to information for protection monitoring data analysis and contribute to local and national advocacy and support to the team for preparing different sorts of reports (narrative, quarterly, etc.).
∎ Any other duties as assigned by the supervisor.
∎ Purpose
∎ The senior Information Officer will assist the Editorial Manager in coordination with the implementing team and government authorities and manage the Signpost online platform (website and social media platforms) to respond on a daily basis to clients’ queries and feedback and disseminate through social media and collect updated/ required information.
∎ Major Responsibilities
∎ Coordinate to acquire required information, analyze, and prepare to disseminate and responsively provide to the clients through client-oriented and protection concerns related to community awareness (in the host and refugee community).
∎ Well versed expertise in content creation and using adobe creatives.
∎ Prepare IEC materials and social media content, including providing administrative support to the Signpost Bangladesh online platforms.
∎ Regularly coordinate and update the provided information services and clients’ details in the IRC database system and follow up systematically.
∎ Provide feedback on (and translate noteworthy questions into English if required) and write an analysis (including responses to individual questions, trends in conversation, and information gaps) as per the guidance and reporting format.
∎ Coordinate with the Local Government Authority to set up an information hub at the Union Digital Centre.
∎ Run the digital platform to provide user-focused information in local languages through context-appropriate channels such as social media in coordination with the Editorial Manager.
∎ Support to the Information Officers in response to the questions/queries/feedback received at the information hub/household through online/offline information platforms (containing articles and service maps) and Communication with Community guidelines.
∎ Prepare weekly/monthly/quarterly reports and project progress reports, i.e., success stories.
∎ Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis and conduct local level advocacy.
∎ In collaboration with the Editorial Manager and the frontline staff team, develop thorough, well-researched response and information services.
∎ Coordinate and analyze information gaps amongst communities (host and refugee populations) to feed into future content creation.
∎ Coordinate with the protection focal points at the respective Camps to be up to date with all the new information, put it out on an ongoing basis, and attend regular platforms as required.
∎ Initiates capacity building initiatives for the CBP, volunteers, community leaders, and service providers.
∎ Prepare monthly reports on access to information for protection monitoring data analysis and contribute to local and national advocacy and support to the team for preparing different sorts of reports (narrative, quarterly, etc.).
∎ Any other duties as assigned by the supervisor.
∎ Click link at the bottom part of the ad to view job details and application procedure.

Compensation & Other Benefits:
∎ Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh

Employment Status: Full Time

Job Location: Cox's Bazar (Ukhia)

Apply URL::

Apply Procedure:

Company Information:
∎ International Rescue Committee (IRC)
∎ 3rd floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar

Address::
∎ 3rd floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Nov 2024

Category: NGO/Development