Senior Executive - Quality Assurance (QA)- Customer Service
Job Description
Title: Senior Executive - Quality Assurance (QA)- Customer Service
Company Name: Arogga Limited
Vacancy: --
Age: Na
Job Location: Dhaka (Mirpur 10)
Salary: Tk. 18000 - 25000 (Monthly)
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup
Published: 2025-10-12
Application Deadline: 2025-11-11
Education:
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup
Skills Required:
Additional Requirements:
Responsibilities & Context:
We are seeking a detail-oriented and proactive Senior Executive – Quality Assurance to join our Customer Service Department. The ideal candidate will be responsible for maintaining and improving the quality of customer interactions through systematic evaluation, feedback, and collaboration with stakeholders.
Maintain detailed and accurate records of QA evaluations and performance metrics.
Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards and customer service protocols.
Participate in regular calibration sessions with key stakeholders to ensure consistency in QA evaluations and expectations.
Assess call center agents` performance based on established guidelines and provide constructive feedback.
Identify skill gaps and training needs; collaborate with the training department to design and implement appropriate interventions.
Develop, review, and update quality assurance standards, checklists, and procedures in line with business goals.
Compile and analyze QA data to identify patterns, trends, and opportunities for service improvement.
Prepare and present comprehensive QA reports, highlighting findings, insights, and recommendations to management.
Work closely with the call center leadership team to implement continuous quality improvement initiatives.
Ensure all customer interactions comply with regulatory standards and internal policies.
Job Other Benifits:
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.30% |
| University of Dhaka | 3.03% |
| Daffodil International University (DIU) | 2.83% |
| North South University | 1.82% |
| Jagannath University | 1.62% |
| Dhaka International University | 1.62% |
| Bangladesh University of Business and Technology | 1.62% |
| Southeast University | 1.62% |
| Jahangirnagar University | 1.41% |
| Uttara University | 1.41% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 68.48% |
| 31-35 | 21.41% |
| 36-40 | 6.26% |
| 40+ | 2.02% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 20.93% |
| 20K-30K | 72.36% |
| 30K-40K | 2.64% |
| 40K-50K | 1.63% |
| 50K+ | 2.44% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 13.33% |
| 0.1 - 1 years | 10.10% |
| 1.1 - 3 years | 25.25% |
| 3.1 - 5 years | 21.41% |
| 5+ years | 29.90% |
