Senior Case Processing Manager

Job Description

Title: Senior Case Processing Manager

Company Name: International Rescue Committee (IRC)

Vacancy: --

Location: Cox's Bazar

Experience:
∎ At least 7 years

Published: 17 Apr 2025

Education:
∎ Bachelor’s degree in a relevant field required; Master’s degree preferred.
∎ Bachelor’s degree in a relevant field required; Master’s degree preferred.

Requirements:

Responsibilities & Context:
∎ Country: Bangladesh
∎ Department: Assisted Passage Program (APP)
∎ Contract length: July 31, 2025 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: IRC-Bangladesh, Cox’s Bazar Office
∎ Reporting to: Senior Program Coordinator
∎ Expected Start Date: At Earliest
∎ The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
∎ Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.
∎ The Senior Case Processing Manager provides strategic oversight and ensures a high standard of service delivery across the full spectrum of refugee casework and case processing activities within the Assisted Passage Program (APP) as implemented by IRC Bangladesh. This role combines advanced pre-approval casework supervision and post-approval case processing responsibilities, including leadership, training, quality control, data management, and collaboration with internal teams and external stakeholders (e.g., DoHA, TOLL, UNHCR, etc). The position plays a critical role in ensuring timely and accurate case progression from pre-screening through visa approval to post-decision coordination and departure.
∎ Country: Bangladesh
∎ Department: Assisted Passage Program (APP)
∎ Contract length: July 31, 2025 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: IRC-Bangladesh, Cox’s Bazar Office
∎ Reporting to: Senior Program Coordinator
∎ Expected Start Date: At Earliest
∎ Program Brief
∎ The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
∎ Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.
∎ Purpose
∎ The Senior Case Processing Manager provides strategic oversight and ensures a high standard of service delivery across the full spectrum of refugee casework and case processing activities within the Assisted Passage Program (APP) as implemented by IRC Bangladesh. This role combines advanced pre-approval casework supervision and post-approval case processing responsibilities, including leadership, training, quality control, data management, and collaboration with internal teams and external stakeholders (e.g., DoHA, TOLL, UNHCR, etc). The position plays a critical role in ensuring timely and accurate case progression from pre-screening through visa approval to post-decision coordination and departure.
∎ View Detail: https://hotjobs.bdjobs.com/jobs/irc/irc648.htm

Compensation & Other Benefits:
∎ Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
∎ Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)

Employment Status: Full Time

Job Location: Cox's Bazar

Read Before Apply:

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Company Information:
∎ International Rescue Committee (IRC)
∎ 3rd floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar
∎ The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Address::
∎ 3rd floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar
∎ The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Application Deadline: 26 Apr 2025

Category: NGO/Development