Sales & Customer Support Executive

Job Description

Title: Sales & Customer Support Executive

Company Name: Verv

Vacancy: 1

Age: 22 to 32 years

Job Location: Dhaka

Salary: Tk. 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Real Estate, Group of Companies

• Bachelor/Honors
• Masters

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Real Estate, Group of Companies

• Age 22 to 32 years

• Strong written and verbal communication skills in English

•  Previous experience is a must.

•  Excellent organisational skills and attention to detail

• Ability to work independently and collaboratively within an international team

• Reliable internet connection and a suitable home working environment

About Us:

We are a group of companies operating across the property and digital services sectors, serving both local and international clients. As our business continues to grow, we are looking for a reliable, proactive, and customer-focused Sales & Customer Support Executive to support our sales activities, manage client relationships, and provide quality customer service.

Location: Remote

Working Hours:

Slot 1: 4:00 PM – 9:00 PM (BD Time)

Slot 2: 9:00 PM – 2:00 AM (BD Time)

Candidates are expected to work during either of the two time slots, depending on operational requirements.

Schedule: Monday–Saturday

Job Summary:

We are looking for a proactive and customer-focused Sales & Customer Support Executive to handle client inquiries, support sales activities, maintain customer relationships, and help generate new business opportunities. The successful candidate will communicate with potential and existing clients, understand their needs, follow up on leads, and provide timely support throughout the customer journey.

This role is suitable for someone with good communication skills, a positive attitude, and an interest in sales and customer service. Previous experience in the property sector is not required. A willingness to learn and a strong focus on customer satisfaction are essential.

Key Responsibilities:

Sales & Lead Management:

• Contact potential and existing clients through phone calls, emails, and social media.

• Respond to sales inquiries and identify potential business opportunities.

• Understand customer needs and explain relevant services.

• Follow up on leads and enquiries to support sales conversion.

• Schedule calls, meetings, and appointments with potential clients.

• Maintain regular communication with prospects to build strong client relationships.

Customer Support:

• Respond to customer questions and provide accurate information about the company's services.

• Assist customers with their concerns and direct them to the relevant team when needed.

• Follow up with customers to ensure their issues are addressed.

• Maintain a professional and helpful approach in all customer interactions.

• Build and maintain positive relationships with existing clients.

Administrative Support:

• Maintain and update customer details, sales records, and follow-up activities in the CRM system.

• Keep track of leads, customer inquiries, and sales progress.

• Prepare follow-up messages, appointment reminders, and basic sales reports.

• Monitor customer feedback and report recurring issues to the relevant team.

Team Collaboration:

• Work closely with the sales team to follow up on leads and meet business targets.

• Coordinate with marketing and other departments to support sales campaigns and customer requests.

• Share customer feedback and updates with the relevant team members.

• Complete assigned tasks on time and provide regular updates on work progress.

• Over time allowance

Bonus options (Extra Commissions)
The Company will be more than happy to provide extra bonuses as the following:
-No Any rooms available for the whole month=Double Salary
-After 3 completed rentals=2000 BDT
-After 5 completed rentals=3000 BDT
-After 7 completed rentals=4000 BDT
-After 10 completed rentals=6000 BDT

Day Off: Sunday

Opportunity to work with international clients and diverse projects Professional growth within a structured and process-driven environment Supportive team culture with clear goals and expectation