Sales and Customer Support Officer

Job Description

Title: Sales and Customer Support Officer

Company Name: Online Tech Academy

Vacancy: 7

Age: Na

Job Location: Dhaka (Kuril)

Salary: Negotiable

Experience:

• At least 1 years

• Diploma
• Bachelor/Honors

• Graduated from any reputed university/college.

• At least 1 years

• Freshers are also encouraged to apply.
• The applicants should have experience in the following business area(s): Advertising Agency, E-commerce, Event Management, Advertising Technology (AdTech) Startup.
• Strong communication and persuasion skills of English proficiency.
• Patient and meticulous, with strong stress resistance and conflict-resolution skills.
• Proficient in office software such as Excel, and capable of reasonably arranging shift rotations for the customer service team.
• Experience using social media inboxes and WhatsApp/web-based CRM tools.
• The patience and ability to engage customers in conversation.
• The ability to handle rejection and stress in soliciting customers.

About Our Company:

Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 12000+ entrepreneurs all overthe country. We are looking for smart, hard-working, and self-driven individuals to support our growth and vision.

At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, and they are joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.

Job Location: Pragati Saroni Main Road, Kuril, Dhaka

Responsibilities & Context:

• Provide accurate information and resolve customer queries.

• Maintain a high level of customer satisfaction.

• Record call details and update CRM systems as needed.

• Work closely with the team and supervisors to meet quality benchmarks.

• Answering incoming calls from customers and ensuring instant customer satisfaction.

• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.

• Troubleshooting/ helping to resolve customer service problems.

• Maintaining a high standard of call and customer service quality as per the requirement of the organization.

Key Responsibilities:

• Handle customer inquiries, explain product benefits, and persuade customers to purchase.

• Follow up with interested leads and ensure timely conversion to sales.

• Confirm orders, process entries into the system, and coordinate with logistics for delivery.

• Maintain detailed and organized records of customer interactions and sales data.

• Work closely with the digital marketing and field sales team for smooth coordination.

• Handle basic after-sales queries and provide satisfactory customer service.

Unlimited Coffee and Tea, Half Subsidized Lunch, Weekly 1 holiday, Salary Review: Yearly twice, Festival Bonus: Two, Gym Facilities, Performance Bonus, Employee categories award and remunerations, and Mobile bill allowance (Only Entitled)etc.