Room Attendant
Job Description
Title: Room Attendant
Company Name: UCEP Bangladesh
Vacancy: 02
Job Location: Sylhet
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Minimum SSC with short course on HSKP is preferred.
Job Responsibilities:
∎ Cleans the room on a regular basis.
∎ Dusts the room and furniture.
∎ Replenishes guestroom and bath supplies.
∎ Cleans the bathroom.
∎ Cleans the closet.
∎ Vacuums and racks the carpet.
∎ Checks and secures the rooms.
∎ Replenish amenities according to the operational standards.
∎ Deliver and retrieve items on loan to guests e.g. iron and ironing boards
∎ Ensure security of guest rooms and privacy of guests
∎ Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
∎ Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
∎ Maintain positive guest relations at all times.
∎ Be familiar with all hotel services/features and local attractions/activities to be able to respond to guest inquiries accurately.
∎ Resolve guest complaints, ensuring guest satisfaction with the support from the office.
∎ Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
∎ Empty trash containers and ashtrays as per schedule.
∎ Remove all dirty terry and replace with the clean par to the designated layout.
∎ Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
∎ Replace facial, toilet tissue and bathroom amenities in correct amount and location.
∎ Inspect condition of bathrobes and replace soiled/damaged ones.
∎ Remove dirty bed linen and make up bed with clean linen.
∎ Replace laundry bags and slips.
∎ Clean closets and door tracks on check-out rooms, removing dust and debris.
∎ Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
∎ Dust and polish all furniture.
∎ Realign furniture to the floor plan.
∎ Responsible for replenishment of guest complimentary water.
∎ Responsible for the cleanliness and maintenance of his work area.
∎ Attends to guest calls, guest requests /guest complaints in the area assigned to him/her.
∎ Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
∎ Responsible for following the standard operating procedures.
∎ Responsible for achieving and exceeding the guest satisfaction score.
∎ Update status of rooms cleaned on assignment sheet.
∎ Return and restock cart at end of shift.
∎ Promote and contribute to ongoing efforts towards gender equity & equality, child/staff protection & safeguard, inclusiveness, accessibility and discrimination free environment in the workplace and operations/activities/plans. In applicable cases, ensure that necessary budget allocation is there and in KPIs these issues are reflected regarding employees under supervision.
Additional Requirements:
∎ Age at most 30 years
∎ Has required level of physical mobility and stamina,
∎ Ability to follow instruction, detail-oriented, professional attitude and work independently.
∎ Previous hotel-related experience is added advantage.
∎ Ability to speak with others using clear and professional language.
∎ Able to effectively communicate in English, in both written and oral forms.
∎ Be friendly, customer centric, smile and able to work in a team environment.
∎ Self-motivated, adaptable, team player and passion for social development works.
∎ Management has the right to make exceptions based on qualifications.
Salary: Negotiable
Compensation & Other Benefits:
∎ All admissible benefits as per UCEP Bangladesh Service Rules.
Application Deadline: 20 Feb 2021
Company Information:
∎ 9 Feb 2021
∎ UCEP Bangladesh
∎ Address : Plot No 2 & 3, Mirpur-2, Dhaka - 1216
∎ Web : www.ucepbd.org
∎ Business : UCEP Bangladesh is a non-profit and non-government organization working with the motto “help to learn, skills to earn”! It serves children and youth and its programme includes second chance education, Technical Vocational Education and Training (TVET), support for job placement and advocacy for ensuring increased employability and Decent Work. UCEP Bangladesh has special focus on inclusion therefore, gives priority to the underprivileged. At present, UCEP Bangladesh works in 10 districts of the country. To learn more, please visit www.ucepbd.org.
Category: NGO/Development
:
