Officer – ICT

Job Description

Title: Officer – ICT

Company Name: UCEP Bangladesh

Vacancy: 01

Age: At most 35 years

Job Location: Dhaka

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Science (BSc) in Computer Engineering

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 35 years

• Experience in Microsoft 365 administration (Office 365, Teams, OneDrive, Outlook, SharePoint) with hands-on experience in user configuration and licensing for Windows 11, Microsoft 365, Adobe, and AutoCAD.

• Preference will be given to candidates with Laptop/Desktop Support Engineer, Network Engineer, IT support, Surveillance system, ICT hardware procurement, ICT asset management, and ICT Vendors Management experience.

• Excellent command of communication skills, both in Bangla and English.

• Excellent computer operating skills & conversant with the latest ICT-related hardware and software.

• Self-motivated, adaptable, and willing to work in a team.

• Ability and willingness to travel frequently.

Job Purpose: To assist and support the development and implementation of Information and Communication Technology (ICT) strategies for UCEP Bangladesh at the central and regional level in line with organizational policy guidelines and relevant national regulations, in line with UCEP Bangladesh’s values, vision, mission, goals, and applicable country laws.

Job Responsibilities:

• To provide IT Helpdesk support to users in the Head Office, Polytechnic Institutes, and Regional Offices of UCEP Bangladesh.

• To support Active Directory (AD) and domain controller maintenance, patch updates, user management, and group policy management.

• Ensure the internet connectivity for all users through structured LAN/Wireless cabling.

• Ensure effective use of IT resources by UCEP Bangladesh users.

• Ensure the user's data is backed up in the cloud and can be restored without any damage to the data.

• Remote IT support to the branch offices of UCEP Bangladesh, and Network Management and Monitoring.

• Audio-video conference system support, troubleshooting, maintenance, and monitoring.

• Power maintenance & Troubleshooting for the IT Unit to ensure an Uninterrupted Power Supply.

• Ensure Virus-free Network.

• Assesses functional needs to determine specifications for purchases.

• Works with the procurement team to purchase ICT hardware and software for UCEP Bangladesh.

• To support the Cloud server, and contribute to the ICT infrastructure, on-premises servers, and Computer Networking.

• Network printers, Multifunctional printer troubleshooting, maintenance, and configurations.

• To install, configure & maintain computer (Desktop/Laptop) hardware, software, networks, printers, projectors, scanners, wireless AP, NVR, DVR, CC-Camera, attendance machine, and other IT appliances.

• Diagnose and resolve computer and network/connectivity problems.

• To support endpoint protection systems, operating systems, and other application software, install and maintain.

• To ensure backup and restore organizational data, including Code, Database, and maintenance.

• To contribute to documentation – Purchase Requisition, Technical Evaluation Report, Report writing, Maintain ICT-related registered – ICT items stock register, Asset register, Incident Management register, and Software or MIS-related data Entry, generation, and reporting.

• Trains and orients staff on day-to-day use of hardware and software.

• To carry out other relevant tasks assigned by the Authority as and when required. 

Safeguarding: UCEP Bangladesh is dedicated to creating a safe and respectful work environment, free from any form of misconduct such as sexual harassment, exploitation, abuse, lack of integrity, and financial impropriety. It is imperative that our staff actively safeguard the well-being of children, young individuals, and adults consistently. We require all team members and volunteers to uphold this commitment in accordance with our Code of Conduct and PSEAH policies. We place utmost importance on recruiting individuals who wholeheartedly embrace and exemplify this dedication in their work with us.

Monthly Salary: As per the organizational salary structure.

Compensation & Benefits: Provident Fund (PF), Gratuity, Festival Bonus, Group Insurance, Weekly 02 Holidays etc.