Reservation & Ticketing Expert

Job Description

Title: Reservation & Ticketing Expert

Company Name: Trip Narrative Ltd.

Vacancy: 1

Age: 22 to 35 years

Job Location: Dhaka

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator

Published: 2025-11-05

Application Deadline: 2025-11-30

Education:

Educational Qualifications:

• Bachelor’s degree in Tourism, Hospitality, or Business Administration (preferred).

• Professional certification in Amadeus, Sabre, or Galileo GDS is mandatory.

• Additional training in IATA Foundation / Airline Ticketing / Travel Operations is an advantage.

Requirements:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator

Skills Required: Collaboration and Teamwork,Communication and Negotiation Skill,Computer Literacy,Customer Relations,Customer Relationship Management,Flexibility and Adaptability,Integrity,Operational Management,Reservation/ Ticketing,Target Oriented

Additional Requirements:

• Age 22 to 35 years

Professional Experience:

• Minimum 3–5 years of experience in reservation, ticketing, or operations in a travel agency, OTA, or airline office.

• Proven knowledge of GDS systems (Amadeus, Sabre, or Travelport).

• Experience in handling FIT, GIT, and corporate travel bookings is preferred.

Core Skills:

• Technical Proficiency: Strong command of GDS systems, fare calculation, and ticketing processes.

• Attention to Detail: Accuracy in fare rules, itinerary building, and PNR handling.

• Customer Service: Exceptional communication and problem-solving ability.

• Operational Efficiency: Quick turnaround in managing multiple bookings simultaneously.

• Industry Knowledge: Familiar with airline policies, IATA procedures, and travel documentation.

Soft Skills:

• Professionalism: Calm and courteous handling of client inquiries and travel disruptions.

• Team Collaboration: Works effectively with sales, accounts, and supplier relations teams.

• Adaptability: Flexible with changing travel trends, systems, and client demands.

• Integrity: Maintains confidentiality and compliance in all booking transactions.

Responsibilities & Context:

Key Responsibilities:

Reservation & Ticketing Operations

o   Manage flight reservations, fare searches, and ticket issuance using GDS systems (Amadeus, Sabre, or Galileo).

o   Process reissues, refunds, cancellations, and itinerary modifications promptly.

o   Coordinate hotel, transport, and ancillary bookings as per client requests.

o   Ensure all reservations adhere to airline and supplier policies, fare rules, and company SOPs.

Client Interaction & Support

o   Communicate clearly with customers to confirm travel details, itineraries, and booking options.

o   Provide accurate fare quotations, visa requirements, and travel documentation guidance.

o   Handle urgent or last-minute booking adjustments efficiently and professionally.

o   Maintain high standards of customer satisfaction through personalized and proactive service.

Coordination & Documentation

o   Work closely with the Sales, Visa, and Accounts teams to ensure smooth trip execution and documentation flow.

o   Maintain updated booking logs, supplier invoices, and ticket issuance records.

o   Prepare daily and weekly reports on ticketing performance, cancellations, and outstanding PNRs.

Supplier & Airline Liaison

o   Communicate with airlines, consolidators, and other partners for fare support, seat confirmation, and group bookings.

o   Manage BSP, ADM/ACM-related issues in coordination with the finance team.

Compliance & Accuracy

o   Follow company guidelines for pricing, commissions, and refund processes.

o   Stay updated on airline policies, fare changes, and promotional offers.

o   Ensure compliance with IATA, ATAB, and Trip Narrative’s operational standards.

Job Other Benifits:

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Monthly Incentive as per company Policy

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism