Reservation & Ticketing Executive

Job Description

Title: Reservation & Ticketing Executive

Company Name: BG PLUS

Vacancy: 2

Age: 25 to 30 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor/Honors
• Diploma

• Diploma or certification in Airline Ticketing/Reservation (IATA or equivalent) will be an added advantage.
• Minimum Bachelor’s degree in any discipline.
• Diploma or certification in Airline Ticketing/Reservation (IATA or equivalent) will be an added advantage.

• At least 4 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age 25 to 30 years

Experience Requirements

• Minimum 4 years of experience in travel agency ticketing and reservation.
• Candidates with Sabre GDS experience will get advantage.

Additional Requirements

• Age: Not more than 30 years old.
• Excellent communication skills in English and Bangla.
• Strong knowledge of fare construction, ticketing policies, and BSP procedures.
• Smart, presentable, and capable of working under pressure.
• Pleasant personality with strong customer service orientation.
• Must be flexible and responsive beyond regular office hours when operationally required.

Job Context

BG Plus is a reputed Travel Agency and Aviation Service Company in Bangladesh, representing major international airlines and offering complete travel solutions. We are looking for an experienced and dedicated Reservation & Ticketing Executive to join our travel team to handle air ticketing, reservations, and customer service operations efficiently.

Job Responsibilities

• Handle air ticket reservations, issuance, reissuance, refunds, and cancellations through Sabre GDS or other systems.
• Communicate with individual and corporate clients to provide flight schedules, fare quotes, and travel information.
• Manage daily BSP and non-BSP ticketing activities accurately and in compliance with IATA and airline procedures.
• Prepare and maintain daily sales and transaction reports for BSP reconciliation.
• Deliver excellent customer service, resolving passenger queries promptly and professionally.
• Stay updated on airline fare rules, promotional offers, and flight schedule changes.
• Maintain coordination with airlines and travel partners to ensure smooth operations.
• Provide support and timely response to clients after office hours and during holidays when required.

• Festival Bonus: 2
Attractive salary based on experience and performance. Yearly increment based on performance evaluation. Two festival bonuses as per company policy. Opportunities for career growth and professional training.