Reservation Officer (রিজার্ভেশন অফিসার)

Job Description

Title: Reservation Officer (রিজার্ভেশন অফিসার)

Company Name: S.S. ENTERPRISE, SYLHET

Vacancy: 1

Age: at least 22 years

Location: Sylhet (Sylhet Sadar)

Salary: Negotiable

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Tour Operator

Published: 4 May 2024

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age at least 22 years
∎ Candidates must be have knowledge about International Air Ticketing.
∎ Proven working experience in the Reservation & Ticketing Department.
∎ Excellent knowledge of Amadeus, and Galileo.Know issues, reissues, and refunds.
∎ Well-versed in various areas of travel (domestic, international, online booking, group booking).
∎ Ability to present and communicate with clients effectively.
∎ Good Communication skills (both oral and written).
∎ An outgoing, confident, and energetic personality.
∎ Must have to be experience with air ticketing software GDS.
∎ Candidates must be have knowledge about International Air Ticketing.
∎ Proven working experience in the Reservation & Ticketing Department.
∎ Excellent knowledge of Amadeus, and Galileo.Know issues, reissues, and refunds.
∎ Well-versed in various areas of travel (domestic, international, online booking, group booking).
∎ Ability to present and communicate with clients effectively.
∎ Good Communication skills (both oral and written).
∎ An outgoing, confident, and energetic personality.
∎ Must have to be experience with air ticketing software GDS.

Responsibilities & Context:
∎ Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
∎ Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
∎ Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
∎ Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
∎ Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
∎ Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
∎ Issue tickets and other travel documents.Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
∎ Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.
∎ Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
∎ Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
∎ Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
∎ Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
∎ Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
∎ Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
∎ Issue tickets and other travel documents.Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
∎ Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.

Skills & Expertise:

Compensation & Other Benefits:
∎ As Per Company Policy
∎ As Per Company Policy

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Sylhet (Sylhet Sadar)

Read Before Apply:

রিজার্ভেশনের কাজ জানা একজন দক্ষ ও অবিজ্ঞ কর্মী প্রয়োজন ।

বিঃদ্রঃ শুধুমাত্র কাজ জান প্রার্থীরা যোগাযোগ করার জন্য অনুরোধ করা হল।

ঠিকানাঃ এস এস ইন্টারপ্রাইজ, দরগা গেইট,সিলেট।

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