Job Description
Title: Reservation Executive
Company Name: Royal Mark Hotel Limited
Vacancy: 2
Age: at most 35 years
Location: Sylhet (Sylhet Sadar)
Salary: Tk. 14000 - 20000 (Monthly)
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Hotel
∎ Freshers are also encouraged to apply.
Published: 26 May 2025
Requirements:
Additional Requirements:
∎ Age at most 35 years
Responsibilities & Context:
∎ Handling Inquiries: Addressing guest inquiries via phone, email, or online, providing information about room availability, rates, and packages.
∎ Managing Bookings: Taking and confirming reservations, ensuring accurate entry of guest information and preferences into the reservation system.
∎ Confirming Reservations: Providing timely and accurate confirmation of bookings to guests.
∎ Addressing Guest Requests: Handling special requests and ensuring they are communicated to relevant departments.
∎ Promoting Hotel Services: Upselling and cross-selling hotel amenities and services to maximize revenue.
∎ Maintaining Records: Keeping accurate records of reservations and guest information.
∎ Managing Cancellations and Modifications: Handling cancellations and modifications to existing reservations.
∎ Ensuring Customer Satisfaction: Providing excellent customer service and addressing any guest concerns or complaints related to reservations.
∎ Following SOPs and Adhering to Processes: Adhering to the hotel's Standard Operating Procedures (SOPs) and ensuring compliance with hotel policies and procedures.
∎ Handling Inquiries: Addressing guest inquiries via phone, email, or online, providing information about room availability, rates, and packages.
∎ Managing Bookings: Taking and confirming reservations, ensuring accurate entry of guest information and preferences into the reservation system.
∎ Confirming Reservations: Providing timely and accurate confirmation of bookings to guests.
∎ Addressing Guest Requests: Handling special requests and ensuring they are communicated to relevant departments.
∎ Promoting Hotel Services: Upselling and cross-selling hotel amenities and services to maximize revenue.
∎ Maintaining Records: Keeping accurate records of reservations and guest information.
∎ Managing Cancellations and Modifications: Handling cancellations and modifications to existing reservations.
∎ Ensuring Customer Satisfaction: Providing excellent customer service and addressing any guest concerns or complaints related to reservations.
∎ Following SOPs and Adhering to Processes: Adhering to the hotel's Standard Operating Procedures (SOPs) and ensuring compliance with hotel policies and procedures.
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Food and accommodation will be provided as per company policy.
∎ Service charge will be provided as per company policy.
∎ Food and accommodation will be provided as per company policy.
∎ Service charge will be provided as per company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Sylhet (Sylhet Sadar)
Company Information:
∎ Royal Mark Hotel Limited
∎ Mirboxtula,Sylhet
Address::
∎ Mirboxtula,Sylhet
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Jun 2025
Category: Hospitality/ Travel/ Tourism
