Reservation Executive

Job Description

Title: Reservation Executive

Company Name: Royal Mark Hotel Limited

Vacancy: 2

Age: at most 35 years

Location: Sylhet (Sylhet Sadar)

Salary: Tk. 14000 - 20000 (Monthly)

Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Hotel
∎ Freshers are also encouraged to apply.

Published: 26 May 2025

Requirements:

Additional Requirements:
∎ Age at most 35 years

Responsibilities & Context:
∎ Handling Inquiries: Addressing guest inquiries via phone, email, or online, providing information about room availability, rates, and packages.
∎ Managing Bookings: Taking and confirming reservations, ensuring accurate entry of guest information and preferences into the reservation system.
∎ Confirming Reservations: Providing timely and accurate confirmation of bookings to guests.
∎ Addressing Guest Requests: Handling special requests and ensuring they are communicated to relevant departments.
∎ Promoting Hotel Services: Upselling and cross-selling hotel amenities and services to maximize revenue.
∎ Maintaining Records: Keeping accurate records of reservations and guest information.
∎ Managing Cancellations and Modifications: Handling cancellations and modifications to existing reservations.
∎ Ensuring Customer Satisfaction: Providing excellent customer service and addressing any guest concerns or complaints related to reservations.
∎ Following SOPs and Adhering to Processes: Adhering to the hotel's Standard Operating Procedures (SOPs) and ensuring compliance with hotel policies and procedures.
∎ Handling Inquiries: Addressing guest inquiries via phone, email, or online, providing information about room availability, rates, and packages.
∎ Managing Bookings: Taking and confirming reservations, ensuring accurate entry of guest information and preferences into the reservation system.
∎ Confirming Reservations: Providing timely and accurate confirmation of bookings to guests.
∎ Addressing Guest Requests: Handling special requests and ensuring they are communicated to relevant departments.
∎ Promoting Hotel Services: Upselling and cross-selling hotel amenities and services to maximize revenue.
∎ Maintaining Records: Keeping accurate records of reservations and guest information.
∎ Managing Cancellations and Modifications: Handling cancellations and modifications to existing reservations.
∎ Ensuring Customer Satisfaction: Providing excellent customer service and addressing any guest concerns or complaints related to reservations.
∎ Following SOPs and Adhering to Processes: Adhering to the hotel's Standard Operating Procedures (SOPs) and ensuring compliance with hotel policies and procedures.

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Food and accommodation will be provided as per company policy.
∎ Service charge will be provided as per company policy.
∎ Food and accommodation will be provided as per company policy.
∎ Service charge will be provided as per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Sylhet (Sylhet Sadar)

Company Information:
∎ Royal Mark Hotel Limited
∎ Mirboxtula,Sylhet

Address::
∎ Mirboxtula,Sylhet

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Jun 2025

Category: Hospitality/ Travel/ Tourism