Protocol Assistance Manager

Job Description

Title: Protocol Assistance Manager

Company Name: National Business Corporation

Vacancy: 2

Age: 20 to 55 years

Job Location: Chattogram (Chittagong Customs Accademy, Chittagong Epz)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Airline, Transport Service, Airport Service

• Bachelor in Engineering (BEngg)

• Bachelor's degree in Business Administration, Aviation Management, or related field.

• At least 5 years
• The applicants should have experience in the following business area(s): Airline, Transport Service, Airport Service

• Age 20 to 55 years
• Only Male

• Minimum of 5 years of experience in aviation operations or a related field.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle complex situations.

Department: Protocol Operations

Reports To: Managing Director

Location: Shah Amahnat International Airport ,Chittagong, Bangladesh.

Job Summary: API Aviation Services is seeking an experienced and dedicated individual to oversee the day-to-day operations of our protocol services. The Operational Head will be responsible for ensuring the smooth execution of our "Meet & Greet" and other passenger protocol services, maintaining high standards of customer satisfaction, and managing the operational team.

Key Responsibilities:

Oversee Protocol Operations:

• Manage and supervise all aspects of protocol services including "Meet & Greet" and passenger assistance.
• Ensure adherence to Civil Aviation Authority of Bangladesh (CAAB) regulations and company policies.
• Develop and implement operational procedures to enhance efficiency and service quality.

Team Management:

• Lead, train, and motivate the operational team to deliver exceptional customer service.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage team schedules and ensure adequate staffing levels at all times.

Customer Relations:

• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Maintain strong relationships with VIP/VIP Plus Debit cardholders and other key clients.
• Ensure all services meet or exceed customer expectations.

Operational Coordination:

• Coordinate with airline staff, airport authorities, and other stakeholders to ensure seamless operations.
• Monitor and manage the logistics of passenger movements within the airport.
• Implement contingency plans to address any operational disruptions.

Reporting and Documentation:

• Prepare and submit regular operational reports to the Managing Director.
• Maintain accurate records of all protocol services provided.
• Ensure compliance with all documentation and reporting requirements.

Competitive salary and performance-based incentives. Professional development opportunities. Health insurance and other company benefits.