Protocol Assistance Manager

Job Description

Title: Protocol Assistance Manager

Company Name: National Business Corporation

Vacancy: 2

Age: 20 to 55 years

Job Location: Chattogram (Chittagong Customs Accademy, Chittagong Epz)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Airline, Transport Service, Airport Service

• Bachelor in Engineering (BEngg)

• 1 to 5 years
• The applicants should have experience in the following business area(s): Airline, Transport Service, Airport Service

• Age 20 to 55 years
• Only Male

Job Title: Operational Head

Department: Protocol Operations

Reports To: Managing Director

Location: Shah Amahnat International Airport ,Chittagong, Bangladesh.

• Job Summary: API Aviation Services is seeking an experienced and dedicated individual to oversee the day-to-day operations of our protocol services. The Operational Head will be responsible for ensuring the smooth execution of our "Meet & Greet" and other passenger protocol services, maintaining high standards of customer satisfaction, and managing the operational team.

• Key Responsibilities:

• Oversee Protocol Operations:Manage and supervise all aspects of protocol services including "Meet & Greet" and passenger assistance.Ensure adherence to Civil Aviation Authority of Bangladesh (CAAB) regulations and company policies.Develop and implement operational procedures to enhance efficiency and service quality.

• Team Management:

• Lead, train, and motivate the operational team to deliver exceptional customer service.

• Conduct regular performance evaluations and provide constructive feedback.

• Manage team schedules and ensure adequate staffing levels at all times.

• Customer Relations:Handle customer inquiries, complaints, and feedback promptly and professionally.

• Maintain strong relationships with VIP/VIP Plus Debit cardholders and other key clients.

• Ensure all services meet or exceed customer expectations.

• Operational Coordination:

• Coordinate with airline staff, airport authorities, and other stakeholders to ensure seamless operations.

• Monitor and manage the logistics of passenger movements within the airport.

• Implement contingency plans to address any operational disruptions.

• Reporting and Documentation:

• Prepare and submit regular operational reports to the Managing Director.

• Maintain accurate records of all protocol services provided.

• Ensure compliance with all documentation and reporting requirements.

• Qualifications:

• Bachelor's degree in Business Administration, Aviation Management, or related field.

• Minimum of 5 years of experience in aviation operations or a related field.

• Strong leadership and team management skills.Excellent communication and customer service skills.Ability to work under pressure and handle complex situations.

• Benefits:

• Competitive salary and performance-based incentives.

• Professional development opportunities.

• Health insurance and other company benefits.

• Application Process: Interested candidates are requested to send their CV and cover letter to [email protected]